Senior Cisco Engineer UCCE

Key Responsibilities:

· 8 years’ experience performing break/fix, moves, adds, and changes for telephony equipment and adjuncts o 5 years’ experience supporting Cisco solutions

· Cisco examples: Cisco Call Manager, UCCE/UCCX, Cisco Voice Portal, Unified Messaging, Voice Gateways, CUBE, Webex Calling and Contact Center

· ICM, UCCX Scripting o 2 years’ experience using an automated ticketing system

· 5 years’ experience supporting Cisco hardware and software

· Must possess strong computer skills and excellent working knowledge of general business applications Including MS Word and Excel

· Must possess excellent oral and written communication skills in English o Highly skilled in writing with details, accuracy, and consistency

· Strong analytical, interpersonal, and relationship building skills o Must be familiar with both voice and data equipment and technologies

· Superior skill in the use of the Internet, e-mail applications, procurement/inventory systems, maintenance management systems and payroll / timekeeping applications

· Strong work ethic and personal drive to excel

· Strong sense of urgency and commitment to get the job done

· Superior negotiation, coordination, and conflict resolution skills

· Ability to use (and learn new) complex systems, technologies, and applications o Ability to adapt to change quickly and multi-task

Required Skills:

• Industry certifications on telephony and associated technology solutions, depending on team placement

• Cisco Certifications(preferred CCIE Collaboration or CCNP Collaboration)

• Working experience in the managed services industry

• Familiar with both voice and data equipment and technologies

• Bachelor’s degree in Computer Science

• Understanding of quality processes including ITIL

Job Types: Full-time, Permanent

Pay: Up to ₹2,500,000.00 per year

Application Question(s):

• years of experience in Cisco Contact Center environments (UCCE, UCCX, CVP)?
• Having experience in VXML scripting?