Senior Client Advisor

Position

Senior Client Advisor

Mission:

As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.

Job responsibilities

Main role & responsibilities

Sales Performance

• Engage in upselling, cross selling and multiple selling for all product categories
• Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager
• Provide customer feedback on products, especially newly launched products

Client Management

• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided
• Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer

Store Operations

• Perform store duties as assigned by team leaders and management
• Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input

Stock Management

• Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance)
• Support during Store stock take and cycle-counts

Store Maintenance

• Maintain proper visual merchandising according to company guidelines
• Maintain a safe and clean store environment and implement daily housekeeping duties
• You may also be required to carry out any other duties within your capacity, which the Company may reasonably require

Profile

Profile

• Minimum 5 years’ experience in Retail Fashion industry with at least 2 in Luxury Sale
• Strong expertise in Menswear category
• Bachelor’s Degree or equivalent is preferred
• Manages his/ her image standards on a high level
• Strong selling and communication skills are necessary
• Excellent relationships skills, self-reliant, friendly and patient
• Organization, professionalism, self-confidence
• Strong customer service skills
• Computer skills and Retail management system knowledge
• Goal oriented approach, multitasking
• Strong knowledge and/or interest for fashion/luxury industry
• Fluent English, knowledge of other languages is a plus .