Senior Client Advisor

Established in 1930 in the Kingdom of Bahrain, Al Zain Jewellery is a renowned luxury jewellery retailer, celebrated for blending the rich heritage of Arabian design with modern sophistication. With over 13 boutiques across the GCC and an expanding presence in the USA, Al Zain offers exquisite handcrafted collections ranging from everyday 18k pieces to bespoke high jewellery in the unique hue of 21k gold. The company operates two state-of-the-art manufacturing facilities in Bahrain, staffed by highly skilled artisans who take pride in maintaining Al Zain’s legacy of exceptional quality and craftsmanship. Committed to authenticity and innovation, Al Zain continues to captivate jewellery connoisseurs globally.

This is a full-time, on-site role based in Muharraq for a Senior Client Advisor. The Senior Client Advisor will manage client relations, ensuring exceptional customer satisfaction through personalized service and consultation. Key responsibilities include providing tailored jewellery recommendations, addressing customer inquiries, managing orders and follow-ups, and supporting the sales team in achieving revenue objectives. The role also involves fostering long-term customer relationships and contributing to a luxury retail experience that aligns with Al Zain’s brand values.

• Strong Client Relations and Customer Satisfaction skills
• Proficiency in Customer Service and Communication
• Familiarity with insurance policies related to luxury retail is highly valued
• Excellent interpersonal and problem-solving skills
• Fluency in English; additional language skills are a plus
• Prior experience in high-end luxury retail or jewellery sales is preferred
• A diploma or degree in Business, Sales, Marketing, or a related field is an asset