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Senior Client Operations Analyst (contract)

At BNY, our culture allows us to run our company better and enables you to grow and succeed. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

Job Summary:
BNY is seeking a Senior Client Operations Analyst to support day-to-day portfolio administration and client service across a diverse book of institutional and corporate clients. This role manages client portfolio activities, oversees administrative setups, and proactively monitors and resolves operational incidents to ensure a seamless client experience. The position is open to candidates based in Lake Mary, FL or Pittsburgh, PA and will be onsite per team schedule.

Key Responsibilities:

Client Portfolio Management: Manage onboarding activities, administrative setups, and ongoing account updates in accordance with operating procedures and service standards.
Operational Incident Management: Monitor, investigate, and resolve operational issues; coordinate triage efforts, track root causes, and ensure timely remediation and client communication.
Client Support & Communication: Serve as a primary point of contact for client operational inquiries, providing responsive, professional support and escalating issues as needed.
Reporting & Documentation: Maintain accurate portfolio documentation and status tracking; prepare summaries and reporting for internal stakeholders and clients using Excel and PowerPoint.
Cross-Functional Collaboration: Partner with Operations, Technology, and Product teams to streamline processes, reduce risk, and improve overall client outcomes.
Risk & Process Improvement: Support control and risk practices by adhering to procedures, identifying process gaps, and contributing to continuous improvement initiatives.

Qualifications:

4+ years of experience in banking and/or payments operations (e.g., transaction processing, treasury/cash management, or related functions)
Strong client or customer service background with excellent communication and stakeholder management skills
Proven ability to troubleshoot and resolve operational issues under time pressure with strong attention to detail
Proficiency in Microsoft Excel (data organization, basic formulas, pivot tables) and PowerPoint (structured reporting and presentations)
Strong organizational and time management skills with the ability to prioritize multiple workstreams
Bachelor’s degree preferred (or equivalent experience)

Preferred Experience:

FX operations exposure (settlements, confirmations, funding, cutoffs, operational flows)
Experience with incident monitoring tools, ticketing systems, or workflow platforms
Experience partnering with technology teams on incident remediation or process enhancements
SWIFT experience; knowledge of ISO 20022 a plus

Why Join Us:
This role offers the opportunity to work in a client-facing operations environment at a global financial institution, supporting high-impact institutional clients and complex portfolios. You’ll collaborate closely with cross-functional teams, build deep expertise in banking and payments operations, and play a key role in improving processes and client outcomes within a fast-paced, team-oriented environment.

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here’s a few of our recent awards:

America’s Most Innovative Companies, Fortune, 2025

World’s Most Admired Companies, Fortune 2025

“Most Just Companies”, Just Capital and CNBC, 2025

Pay Rate Range

35 - 44 USD hourly

Additional Notes

Applications will be accepted on an ongoing basis.

This posting is for a contract assignment with Tundra Technical Solutions to provide services to Bank of New York (BNY). Please note that this is not a full-time employment opportunity. Candidates selected for this role will be engaged as contractors for the specified duration of the project. For any inquiries regarding the terms of the contract or engagement, please contact Tundra Technical Solutions directly.

Benefits Information

Optional benefits offering include medical, dental, vision and retirement benefits via Tundra Technical Solutions.

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