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Client Relation Representative

About The Job Client Relation Representative

Job Duties & Responsibilities

  • Issue Invoices for the Client and make sure that the transfer has been done to can enter the transaction on the SAP system.
  • Perform deals with Clients.
  • Handle Client complaints (Operational or Maintenance) and inquiries.
  • Monitoring the Client consumption
  • Prepare data analysis report which included (Amount of Clients / Number of complaints / Maintenance & Financial).
  • Focal Point between developer & TAQA.
  • Prepare a data analysis report for the developer (Number of new Clients & Number of disconnected Clients)
  • Ensure that the clients have done all the notes needed for meter installation.

Job Skills & Qualifications

  • Bachelor's (BS/BA) degree required.
  • Very Good/Excellent command of the English Language (written & spoken)
  • Strong communication and people skills.
  • Working knowledge of Client service software, databases and tools.
  • Dealing directly with Clients either by telephone or face to face and responding promptly to Client inquiries.
  • Problem Solving
  • Able to deal with different cultures and personalities.
  • 0-2 Years experience
  • Location: New Cairo
  • Location: October/ New Cairo

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