Senior Client Services Manager

Our client, a leading corporate services provider, is seeking a Senior Manager – Client Services to lead and strengthen long-term relationships with UHNWIs, family offices, and corporate clients. This is a strategic role for a client-centric professional who can ensure seamless service delivery, drive client engagement, and lead a high-performing team.

Key Responsibilities

• Act as the primary relationship manager for an assigned portfolio of clients, gaining a deep understanding of their business needs and priorities.
• Serve as the first point of contact for queries, escalations, and service delivery matters, ensuring professional and timely responses.
• Lead client onboarding processes, ensuring regulatory compliance and smooth integration.
• Build trusted advisor relationships and proactively identify opportunities to broaden client engagement
• Oversee delivery of services including company formation, renewals, amendments, residency and visa processing, fiduciary support, and concierge services.
• Coordinate with internal teams (legal, tax, compliance, operations) to ensure seamless execution of client mandates.
• Monitor service levels, response times, and deliverables, acting as the escalation point for client issues.
• Identify additional services to strengthen client relationships and enhance satisfaction.
• Collaborate with business development and advisory teams to provide tailored solutions.
• Support initiatives to improve client engagement and retention.
• Ensure compliance with KYC, AML, and internal regulatory requirements.
• Review and approve complex onboarding cases with compliance and risk teams.
• Oversee issuance of engagement letters, invoices, and documentation while maintaining accurate client records.
• Drive initiatives to digitize workflows and improve operational efficiency.
• Identify process gaps and implement enhancements in collaboration with leadership.
• Leverage technology to optimize client service delivery.
• Lead and mentor the Client Services team, managing workload, performance, and priorities.
• Provide coaching, training, and guidance to enhance team capability.
• Foster a culture of accountability, client-centricity, and continuous improvement.

Requirements:

• Education: Bachelor’s degree in Business, Law, Finance, or related field; certifications in compliance, corporate services, or project management preferred.
• Experience: 7–10 years in client-facing roles within corporate, professional, or financial services, with exposure to UHNWIs, family offices, and corporates.
• Strong knowledge of UAE company formation, residency, compliance, and fiduciary services.
• Proven ability to manage complex client relationships and deliver tailored solutions.
• Solid leadership and people management experience.
• Familiarity with CRM systems and digitization initiatives.
• Exceptional relationship management and communication skills.
• Highly organized with strong attention to detail.
• Proactive problem-solver with the ability to manage multiple priorities.
• Strong leadership, collaboration, and client-first mindset.
• Proficient in CRM systems and MS Office applications.

If you’re a client-focused leader with the expertise to manage high-value relationships and drive exceptional service delivery, we’d love to hear from you.