Senior Client Servicing Executive

About the job

We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between NielsenIQ and clients. Our service and delivery is the reason clients will continue to invest in our products and service. In this role you will execute projects with limited supervision by compiling, analyzing, and interpreting sales data, writing client reports, and constructing presentations.

Responsibilities

• Analyze and interpret sales data and consumer data and present key insights to clients –virtually
• Draft reports and presentations (category overview as well as issue-based) building a story and finalizing conclusions and proposes recommendations
• Reviews data for errors and inconsistencies
• Attend client meetings and presentations over call
• Discuss analysis design to best answer client questions with Client Business Partner/client with the support of Senior team member
• Manage internal stakeholders for example the Global Report Center Team
• Provide feedback on client needs and challenging internal processes to best deliver those client needs
• Drive client value to help achieve agreed revenue and client satisfaction targets
• Use NIQ data to drive insights, identifying opportunities and threats for our client’s brands
• Introduce additional NielsenIQ services, where appropriate to meet client needs
• Drive NPS (Net Promoter Score) and client satisfaction
• Drive cross market collaboration within NielsenIQ and client where appropriate

About you

• Highly motivated, self-directed, pro-active & possess a driven personality capable of working within tight deadlines or agile environment
• Resourceful, inquisitive and excited about new technologies
• Generates ideas for improvements, doing things differently, constructively challenge status quo
• Ability to manage multiple projects simultaneously while maintaining a strong client service orientation
• Unflagging attention to detail & demonstrated commitment to the accuracy and completeness of the information

Qualifications

• University degree in Marketing, Mathematics, Statistics or other related fields is a must, preferred Postgraduate
• 4-5 years of working experience in Market Research
• Knowledge of using advanced Excel, Powerpoint, Power BI or Tableau would be an advantage
• Strong analytical mind and excellent numerical skills
• Strong communication skills & visualization skills – interested in storytelling techniques
• High level of client service skills and understanding of growth and brand strategy
• Business acumen and good knowledge of the market dynamics
• Comfortable working in a digital-enabled environment
• Fluent in spoken and written English

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion