Senior Clinical Sales Specialist

Senior Clinical Sales Specialist - Cardiovascular

Location: Dubai, United Arab Emirates

Job Description

We are looking for a Senior Clinical Sales Specialist to drive adoption of electrophysiology solutions and support physicians and patients in the cardiovascular domain.

Responsibilities

• Provide expert clinical product and technical assistance and training to physicians and EP Lab Staff on electrophysiology systems and catheter equipment.
• Educate customers on all electrophysiology products to optimize usage with technical and clinical information and in-service training.
• Collaborate with peers to share best practices and increase value for customers.
• Use consultative selling techniques to identify potential sales opportunities within the account.
• Create awareness of electrophysiology solutions and facilitate contact with key decision makers to drive incremental business.
• Maximize customer case support capability through proper planning and scheduling techniques.
• Drive collaboration and maintain consistent communication across the local team and support teams and partners.
• Develop and share best practices with UAE Field Sales and Service colleagues and internal partners.
• Develop and grow mutually beneficial customer relationships within and beyond the EP lab.
• Stay current on company product instructions, best practices, technical troubleshooting, and relevant literature.
• Prioritize and respond to requests in a high-stress environment while maintaining composure.
• Engage in diagnostic dialogue with internal and external partners and formulate solutions.
• Provide mentoring for new team members as requested.
• Respond daily to requests by email and voicemail from customers, practitioners and partners.
• Perform administrative work, including managing account documentation, compliance training, expense reporting, and system input.
• Maintain Safe Fleet standards according to company guidelines.
• Communicate business-related issues or opportunities to the next management level.
• Ensure adherence to health, safety and environmental practices for subordinates.
• Ensure compliance with all regulations, policies, and procedures.
• Perform other duties assigned as needed.

Qualifications / Requirements

• Education: University/bachelor's degree or equivalent in Biomedical Engineering, Nursing or Technical Education.
• Experience: 4-6 years in electrophysiology (3D Mapping / CRM).
• Experience in cardiovascular field working in electrophysiology or CRM.
• Proficiency in both English and Arabic.
• Experience in direct patient support in a Cath Lab.
• Ability to provide support to physicians and patients whenever required.
• Availability for emergent patient care.
• Ability to travel 80%+ within the region.

Required Skills

• Account Management
• Collaboration
• Compliance Management
• Cultural Competence
• Customer Centricity
• Execution Focus
• Healthcare Trends
• Issue Escalation
• Market Knowledge
• Market Research
• Objectives and Key Results (OKRs)
• Oracle Customer Data Management (CDM)
• Organizing
• Problem Solving
• Sales
• Sales Training
• Solutions Selling
• Sustainable Procurement
• Vendor Selection

Preferred Skills

• Account Management
• Collaborating
• Compliance Management
• Cultural Competence
• Customer Centricity
• Execution Focus
• Healthcare Trends
• Issue Escalation
• Market Knowledge
• Market Research
• Objectives and Key Results (OKRs)
• Oracle Customer Data Management (CDM)
• Organizing
• Problem Solving
• Sales
• Sales Training
• Solutions Selling
• Sustainable Procurement
• Vendor Selection