Senior Content Analyst

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves: As the Senior Content Analyst at JLL, you will be responsible for developing, maintaining, and enhancing data-driven leadership documents such as Monthly Business Reviews (MBR), Quarterly Business Reviews (QBR), white papers, and analytical reports related to facilities operations, projects, and incidents. This role requires strong expertise in business writing, analytical storytelling, and presentation development (70%), along with a solid understanding of data analysis and dashboard creation (30%) using tools such as Excel and Power BI. You will play a vital role in JLL's commitment to delivering transformative real estate solutions by translating complex operational data into clear, actionable insights that support executive decision-making and drive continuous improvement across our facilities management operations.

What your day-to-day will look like: Develop and publish leadership-level documents including Facilities MBRs, QBRs, white papers, and executive summaries
Translate operational data and metrics into clear, brief, and visually engaging reports for executive audiences
Draft case studies, process improvement papers, and project closure documents while collaborating with cross-functional teams
Gather qualitative and quantitative data inputs from various stakeholders to ensure comprehensive reporting
Develop and maintain Excel-based dashboards to track facilities budgets, project progress, and operational trends
Perform data validation, analysis, and visualization for leadership reporting while providing insights and recommendations
Maintain an archive of reports, templates, and dashboards for internal reference and audit purposes.

Required Qualifications: Bachelor's degree in Business Administration, Data Analytics, Facilities Management, or related field
3-4 years of experience in facilities reporting, business analytics, or operations documentation
Strong proficiency in MS Office Suite with advanced skills in Excel, PowerPoint, and Word
Excellent written and verbal communication skills with strong attention to detail and ability to meet tight reporting timelines
Ability to convert technical and operational data into executive-level summaries and actionable insights
Strong organizational and time management skills for managing multiple deliverables and stakeholders
Analytical mindset with storytelling approach to data presentation and executive communication.

Preferred Qualifications: Experience with data visualization tools such as Power BI or Tableau
Background in facilities management operations and understanding of industry metrics and KPIs
Experience supporting automation and enhancement of recurring reports and metrics tracking
Detail-oriented, proactive, and collaborative working style with comfort in fast-paced, data-driven environments
Project management experience with ability to coordinate cross-functional data collection efforts
Experience with corporate communication standards and executive-level document preparation
Knowledge of process improvement methodologies and change management documentation.

Location: Onsite

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.