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The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Description Summary: The System Notifications (SNOCAT) team at PayPal is responsible for the end-to-end production and publication of global system notifications across all markets. The Content Production Engineer plays a key role in managing the content pipeline, which includes coding, content storage, localization quality assurance, and timely deployment of email and SMS templates for PayPal and its related services. This work requires close collaboration with product engineering, integration of content design processes, metadata management, and a commitment to detail-oriented quality assurance. The team values open communication, collaboration, and a passion for achieving excellence in both engineering and product delivery.
Job Description:
Essential Responsibilities:
Expected Qualifications:
Additional_Responsibilities_And_Preferred_Qualifications:
Day to Day work:
Develop automation and tools to enable product and engineering teams to rapidly create, localize, publish, and test live notifications globally and at scale. Continually improve and streamline the notifications publishing process to ensure efficiency and quality.
Fulfill a high volume of requests with varying complexity and business criticality from almost every PayPal product team and adjacency (including Venmo, Zettle, Xoom, Fastlane) that require System Notifications
As the "last line" before an email is pushed to production, the PE must ensure System Notifications templates are working as expected and has the requisite localization files to be triggered in live as expected.
Be the first line of defense for live issues: monitor Slack help channels (primarily #help-system-notifications, #bethecustomer-paypal) to debug live issues, communicate with stakeholders, and rapidly implement bug fixes.
Analyze throughput blockers and strategize with Engineering to improve workflows and content storage solutions
Prototype and test new and existing React components used in templates by PayPal Product teams
Collaborate with Product and Design on notifications layouts, interactions, and design vision
Be a gatekeeper for PayPal’s content standards, including voice and tone. Ensure Product teams are adhering to best practices and following guidelines set by Legal and Compliance.
Preferred Qualifications:
Familiarity with application development and dev ops
Experience with Jira, GitHub, JSON, Figma, GitHub CLI
Knowledge of React or other JavaScript frameworks
Able to automate processes using tools APIs
Excellent critical thinking skills
Being at ease managing multiple projects, setting stakeholder expectations, working individually and collaborating across teams
PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com
Who We Are:
To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please Join our Talent Community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.
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