Senior Corporate Support Engineer

Key Responsibilities:

Microsoft 365 Administration:

• Manage and maintain Microsoft 365 services including Exchange Online, SharePoint Online, Teams, and OneDrive.

• Configure and optimize Microsoft 365 applications to meet business needs.

• Monitor system performance and troubleshoot issues.

Microsoft Entra and Active Directory Management:

• Configure identity services to ensure secure operations.

• Manage user accounts, groups, and permissions.

• Work with the InfoSec and compliance teams to monitor security policies and ensure regulatory compliance.

• Integrate with other systems and automate tasks using PowerShell.

• Provide technical support and resolve issues.

Intune and Microsoft Defender:

• Administer and configure Intune for device management and policy enforcement.

• Implement and manage Microsoft Defender for endpoint protection and threat management.

• Ensure compliance with security policies and procedures.

Mac OS Management:

• Provide support for Mac OS users within the Microsoft 365 environment.

• Configure and manage Mac devices using Intune.

• Troubleshoot and resolve Mac-related issues in collaboration with the IT support team.

User Support and Training:

• Provide quality technical support services to end-users for Microsoft 365 and Mac-related issues.

• Conduct training sessions to educate users on best practices and new features.

• Create and maintain documentation for IT processes and procedures.

PowerShell Scripting:

• Develop and maintain PowerShell scripts for automation of administrative tasks.

• Implement scripts to streamline processes and improve efficiency.

• Ensure scripts are secure and comply with company policies.

Qualifications:

• 7-12 years experience.

• Proven experience as a Microsoft 365 Engineer or similar role.

• Proficiency in Microsoft 365 services including Exchange Online, SharePoint Online, Teams, and OneDrive.

• Experience with Mac OS management and support.

• Familiarity with Intune MDM or similar solutions.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and interpersonal skills.

• Proficiency in PowerShell scripting.

• Ability to work independently and as part of a team.

Preferred Skills and Experience:

• Experience with other scripting languages (PowerShell, Bash).

• Knowledge of networking fundamentals and security best practices.

• Ability to adapt and pivot for new technologies.

• SSO Integration.

• Defender portal knowledge.

• AWS Workspace operational support.