Senior Counsellor

Position: Senior Student Advisor

Type: Full-Time, In-Office
Location: Patiala

Please Note:
This is a full-time, in-office role with no work-from-home provision. The position requires strong communication skills, sales ability, attention to detail, and the ability to manage high volumes of client interactions and follow-ups with professionalism and care.

Roles and Responsibilities:

• Provide expert counselling to students regarding overseas education options across Canada, USA, UK, Australia, New Zealand, Germany, Ireland, Dubai and Singapore based on their academic profiles and career aspirations.
• Guide students and their families through the complete student visa process for various countries, ensuring accuracy and compliance.
• Facilitate and manage the admission process by coordinating between students and the internal admissions team to ensure timely submissions.
• Act as a communication bridge between students and backend teams, ensuring smooth handling of application workflows.
• Stay well-versed with admission processes, timelines, and documentation requirements for all major study destinations.
• Review student profiles and evaluate their eligibility in line with standardized admission criteria of partner institutions.
• Assist with resolving student queries related to applications, documentation, and visa processes.
• Maintain regular interaction with walk-in clients and incoming leads, ensuring consistent communication and guidance.
• Follow up with interested students to pitch appropriate services and guide them towards the next steps in their application journey.
• Coordinate with associates or clients to pass on important information or updates regarding application and visa procedures.
• Maintain accurate records of all client interactions, documentation, and application progress on the CRM or internal tracking systems.
• Liaise with the admission team to follow up on offer letters, tuition fee receipts, and other time-sensitive documents.
• Participate in regular online and offline training sessions conducted by international institutions to stay informed about courses, scholarships, and application changes.
• Counsel all student walk-ins professionally, offering country-specific and profile-based education options.
• Attend incoming phone and online queries, providing comprehensive information about programs, countries, and next steps.
• Ensure consistent follow-ups with positively engaged students to convert leads into active applicants.
• Support students in understanding visa filing procedures, timelines, and document readiness.
• Work closely with the admissions and visa processing teams to ensure a seamless student experience.
• Assist in compiling and verifying required documents before handing over to the application or visa teams.
• Keep CRM systems updated with accurate student records, lead status, communication notes, and progress reports.

Job Type: Full-time

Pay: ₹35,000.00 - ₹70,000.00 per month

Application Question(s):

• How many year of experience you are aveing in overseas education?

Work Location: In person