Key Responsibilities

Design, develop, customize, and maintain CRM solutions based on business requirements.

Build and configure CRM entities, workflows, business rules, forms, dashboards, and reports.

Develop custom plugins, APIs, integrations, and extensions to enhance CRM functionality.

Integrate CRM platforms with internal and external systems using REST/SOAP APIs and middleware solutions.

Optimize CRM performance, scalability, and security.

Troubleshoot and resolve technical issues, bugs, and production incidents.

Participate in solution architecture discussions and technical design reviews.

Perform code reviews and ensure adherence to development standards and best practices.

Support deployment, release management, and environment configurations.

Create and maintain technical documentation, design specifications, and development guidelines.

Collaborate with QA teams during testing, UAT, and production deployment activities.

Collaborate with business stakeholders to understand business processes and translate requirements into technical solutions.

Provide effort estimations and contribute to project planning activities.

Mentor and support junior CRM developers and team members.

Participate in Agile ceremonies including sprint planning, stand-ups, backlog grooming, and retrospectives.

Communicate project progress, risks, and technical recommendations to stakeholders.

Contribute to continuous improvement initiatives and CRM best practices.

Support business users during UAT and post-production activities.

Technical Requirements

Must Have

5+ years of experience in CRM development.

Strong experience with CRM platforms such as:

Microsoft Dynamics 365 CRM

Salesforce CRM

Oracle CRM

SAP CRM

Or similar enterprise CRM solutions.

Proficiency in:

C#, .NET Framework / .NET Core (for Dynamics CRM)

JavaScript / TypeScript

SQL Server and database design

RESTful APIs and Web Services

Experience with CRM customization, workflows, plugins, and integrations.

Strong understanding of system integration patterns and API management.

Experience working with Azure Services, Power Platform, or cloud technologies.

Knowledge of CI/CD pipelines and source control tools such as Git or Azure DevOps.

Understanding of software development lifecycle (SDLC) and Agile methodologies.

Non-Technical Requirements

Strong analytical and problem-solving skills.

Excellent communication and stakeholder management abilities.

Ability to gather, analyze, and clarify business requirements.

Strong teamwork and collaboration skills.

Leadership and mentoring capabilities.

Ability to manage multiple priorities in a fast-paced environment.

Strong attention to detail and commitment to delivering high-quality solutions.

Customer-focused mindset with a proactive approach to issue resolution.

Ability to work independently and take ownership of deliverables.