Senior Customer Care Representative (hybrid)

Who We Are

On July 1, 2025, IPL Plastics merged with Schoeller Allibert to form IPL Schoeller (the ‘company’). The Company’s operations are split across North America (11 manufacturing plants) and Europe (16 manufacturing plants).

The company is headquartered in Dublin, Ireland. IPL Schoeller is a leading manufacturer of sustainable rigid packaging solutions across a range of end market segments including returnable transit packaging, consumer and industrial packaging, environmental containers and agricultural packaging. The company employs c.4,100 employees across North America (1,600 employees) and Europe (2,500 employees.)

The role

Senior Customer Care Representative- Lee's Summit, Missouri (hybrid)

Join a team that values your expertise and customer-first mindset!
At IPL Schoeller, we’re committed to delivering exceptional service and sustainable solutions. As a Senior Customer Care Representative, you’ll play a key role in managing complex customer accounts, ensuring seamless order processing, and driving collaboration across departments

What You'll Do

• Own the customer experience: Manage daily activities for assigned accounts, from order entry to shipment.
• Enter and track orders in our ERP system and resolve customer concerns with clear communication.
• Monitor inventory levels and aged stock, providing proactive updates to customers and internal teams.
• Coordinate with Sales, Production, Procurement, and Logistics to meet customer needs.
• Generate reports to support supervisors and sales teams in decision-making.
• Serve as backup to the Customer Service Supervisor when needed.
• Support continuous improvement initiatives and compliance with safety and quality standards.

What We're Looking For

• Education: Associate or bachelor’s degree in business, Supply Chain, or related field (or equivalent experience).
• Experience: 5+ years in customer service, inside sales, or account coordination—preferably in manufacturing or packaging.
• Spanish or French fluency preferred
• Strong ERP and CRM skills (IFS experience a plus).
• Advanced Microsoft Office proficiency.
• Excellent communication, problem-solving, and organizational skills.
• Ability to thrive in a fast-paced, customer-facing environment.

Why You'll Love Working Here

• Competitive pay and benefits.
• Opportunities for growth and development.
• A collaborative, supportive team culture.
• Be part of a company committed to sustainability and innovation.

If you have the above experience and are looking for a role where you can make a real difference, apply today to find out more!