Senior Customer Engineer

The Senior Customer Engineer is responsible for:

• Interface to Key Account Manager, Customer Service as well as Modification & Workshop Engineering teams in Hamburg, Shenzhen &Tulsa with frequent interaction within this matrix organization
• Representing Customer Engineering team for the inquiries from customers within APAC
• Maintaining & expanding good working relationship with technical departments at airline customers
• Act like an extended arm of existing APAC customer engineering team
• Preparing & presenting technical presentations
• Obtaining customer feedback regularly & identify systematic process weaknesses
• Providing technical support to customer service & sales teams
• Evaluating technical trends in the MRO market
• Participating in global projects as & when deemed necessary by the organization

To thrive in this role, we value a combination of the following requirements:

• University or technical college degree in Engineering, Aircraft Maintenance / Aeronautical Engineering or Electronics & Electrical Engineering or Holder of Valid AME License for 10 Years or more
• 20+ years of proven professional experience in the field of component overhaul and/or aircraft maintenance, reliability & technical services, ideally also certified Design/Verification Engineer.
• Experience in Part 145, CAMO, Part 21J Organization preferred
• Advance MS excel skills
• Experience on SAP, AMOS, RAMCO
• Fluent spoken & written English
• Intercultural competence
• Customer orientation
• Strong self-initiative & creativity & team player
• Very good analytical skills
• Resilience & composure under pressure
• Negotiation skills, assertiveness & conviction
• Self-confident & responsive appearance

• CV/Resume required