Senior Customer Service Executive

Key Responsibilities:

• Manage end-to-end customer interactions for freight shipments.
• Handle client queries related to booking, documentation, and shipment status.
• Coordinate with internal departments (operations, documentation, sales) to ensure timely service delivery.
• Resolve escalations professionally and promptly.
• Maintain accurate records of customer communications and transactions.
• Build and maintain strong relationships with key clients.

Requirements:

• Bachelor’s degree in Business, Logistics, or related field.
• 2–8 years of experience in customer service within shipping or logistics.
• Strong knowledge of freight forwarding processes and documentation.
• Excellent communication and problem-solving skills.
• Proficient in MS Office and logistics/customer service tools.

Job Type: Full-time

Experience:

• Logistics: 2 years (Preferred)

Work Location: In person