Senior Customer Service Representative

To deliver an excellent customer experience by responding professionally to inquiries, scheduling school visits, and ensuring smooth coordination with branch managers to receive parents and visitors.

• Respond to customer inquiries via phone calls and social media platforms (WhatsApp, Instagram, etc.).
• Provide clear and accurate information about the school (fees, curriculum, branches, programs).
• Schedule and organize appointments for parents to visit school branches.
• Coordinate with branch managers to ensure readiness for parent visits.
• Follow up with potential clients and encourage enrollment.
• Maintain and update customer records.
• Prepare regular reports on inquiries, visits, and conversion rates.
• Represent the school professionally and maintain a high standard of communication.

• Fluency in English (spoken and written) – Mandatory .
• Excellent communication and interpersonal skills.
• Previous experience in customer service (preferably in education or similar sectors).
• Proficiency in using computers and basic systems.
• Strong organizational and time management skills.
• Ability to work under pressure and within a team.
• Professional appearance and attitude.

• Experience dealing with parents or in an educational environment.
• Strong persuasion and sales skills.