Senior Customer Support

Key Responsibilities

Manage the complete insurance claim journey for enterprise customers.
Communicate with customers via calls and emails at every stage of claim movement.
Maintain daily case trackers and ensure timely follow-ups for resolution.
Take full ownership of cases from initiation to closure.
Review and analyse the root cause of any escalations and initiate corrective measures. Coordinate with internal teams (claims, repair partners, logistics, etc.) for timely resolutions. Keep customers proactively informed on claim status. Update all interactions and progress in the CRM system and other Tool(G Sheet)
Prepare and maintain reports in Excel for daily or weekly tracking. Ensure adherence to SLAs and maintain high service quality standards.

Experience required
3–5 years in Customer Service (preferably in insurance & client management) Preferably working as a TL in current role.

Skills
Strong ownership and accountability for assigned cases.
Excellent written and verbal communication in English and Hindi.
Good command over Excel and CRM systems.
Ability to coordinate effectively with internal and external stakeholders.
Analytical thinking to identify and resolve root causes.
Professional and confident while interacting with senior management.

Job Type: Full-time

Pay: ₹40,000.00 - ₹45,000.00 per month

Experience:

• Customer Support: 3 years (Required)
• Team Handling: 3 years (Required)

Work Location: In person