Senior Deposit Account & Membership Service Associate

Why You’ll Love Working at Quorum

At Quorum Federal Credit Union, we are a cutting-edge credit union that operates as a technology company, delivering innovative financial solutions to our members. As a remote organization, we thrive on collaboration and recognize outstanding performance. We are the ideal workplace for self-motivated individuals who are committed to organizational success and eager to join a dynamic team of professionals. We stand out as a best-in-class employer, offering a unique and supportive work environment that fosters personal and professional growth. Our culture is built on valuing teamwork, recognizing achievements, and providing the tools and resources needed to excel. If you are looking for a place where you can make a meaningful impact, enjoy a flexible and fulfilling work experience, and be part of a forward-thinking team, Quorum Federal Credit Union is the perfect fit for you.

How You’ll Make an Impact

The Sr. Deposit Account & Membership Associate works closely with the Operations Manager – Deposit Account & Membership to oversee and support the deposit account origination process. This role ensures the performance, accuracy, and user experience of the deposit account origination system while driving automated, frictionless decisioning for members and partners. The Sr. Deposit Account & Membership Associate serves as the Subject Matter Expert (SME) for the new account decisioning system (Alloy), maintains system configurations, analyzes data to improve workflow and decision rules. In addition, they support ongoing deposit account and membership servicing activities, including account maintenance, onboarding, IRA processes, and regulatory compliance. In addition, this position supports the identification and implementation of opportunities to automate repetitive, rules-based tasks to improve accuracy, turnaround times, and capacity in the membership operations area.

What You’ll Be Doing

• Lead and support the end-to-end new deposit account origination process, ensuring accurate performance and seamless user experience.

• Analyze data, recommend, and implement best practices to improve automated decisioning for account applications to meet established operational goals.

• Recommend and support the design, configuration, and implementation of membership decision rules, workflows, and system enhancements.

• Test, document, and maintain all configurations and customizations within the deposit account origination system.

• Serve as SME for Alloy and related deposit/membership operational systems, lead testing, communication, and coordination for system releases and upgrades.

• Work with third-party vendors on current and future system integrations.

• Support the use of AI-driven automation to streamline deposit and membership servicing workflows, including account maintenance, exception handling and member inquiries, while maintaining compliance with regulatory and internal controls.

• Identify, evaluate and prioritize opportunities to automate repetitive, rules-based tasks to improve accuracy, turnaround times, and capacity.

• Perform and support key operational processes including deposit account servicing, dormancy and abandoned property, membership and account onboarding, Powers of Attorney (POA), IRA and IRA trust maintenance, tax reporting and validation, deceased member processing, subpoenas and restraints.

• Create, analyze, and interpret reporting on new account statistics; use insights to drive process improvements and support operational goals.

• Interact with members, vendors, and third parties on behalf of the Credit Union as appropriate.

• Provide support across business units for internal and external member inquiries.

• Train membership team members on system updates, new features, workflows, and best practices.

• Proactively identify issues and resolve or escalate as appropriate.

• Maintain a positive, professional work environment through effective communication with members, coworkers, management, and vendors.

• Stay current with industry trends, regulatory updates, and technology changes.

• Ensure adherence to all company policies, procedures, and banking/credit union regulations.

• Perform additional duties as assigned.

What You Bring to the Team

The Sr. Deposit Account & Membership Associate works under moderate supervision, follows established guidelines, and exercises appropriate independent judgment. The ideal candidate demonstrates:

Core Competencies

• Decisiveness: Makes effective, timely decisions with limited data; understands implications and necessary follow-up.

• Communication: Excellent verbal and written communication; actively listens and conveys information clearly.

• Technology & Automation Enablement: Leverages technology and automation to streamline processes, improve efficiency, and reduce manual effort.

• Service Orientation: Anticipates and meets the needs of internal and external customers.

• Resilience: Performs effectively under pressure and adapts to changing priorities.

• Action Orientation: Self-motivated, creative, and highly functional in a fast-paced environment.

Qualifications

• Bachelor’s degree and/or 5 years of related experience; or equivalent combination of education and experience.

• Demonstrated experience applying technology tools to improve efficiency and reduce manual tasks, with the ability to adapt to new systems and processes.

• 1–2 years of operations and account/loan decisioning experience at a credit union, bank, or financial institution required. Supervisory experience preferred. Experience with Alloy Fraud Risk Management system is a plus.

• Strong analytical, organizational, problem solving, and communication skills.

• Strong decision making and time management skills with the ability to manage multiple tasks.

• High level of trustworthiness and integrity.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and ability to use multiple software systems simultaneously.

• Ability to develop deep knowledge of Credit Union products and services.

• Results driven, service-oriented, self-motivated, and able to work independently.

Tools & Work Environment

• Stable internet connection with speeds high enough for video conferencing and screen sharing

• Smartphone with current iOS/Android OS

• Prolonged periods sitting at a workstation and working on a computer

• Ability to communicate with coworkers and customers via email, chat, teleconference, and/or phone

Where You Can Work

Candidates must reside within the United States. We are not able to consider applicants who reside in Montana, Nebraska, Rhode Island, or Puerto Rico.

Quorum's opportunities are based in the U.S., and U.S. work authorization is required. We are not able to provide current or future sponsorship.

Compensation & Rewards

Compensation for this role is $64,300 - $74,300 per year with the potential for discretionary incentive compensation based on both company and individual performance.

Benefits That Support You

• Excellent health insurance packages with a Health Reimbursement Account option
• Life, AD&D, Short-Term Disability and Travel Insurance
• 401k plan with company match dollar for dollar up to 6 percent*
• Generous time-off policy with paid time off (PTO), volunteer time off (VTO), birthday PTO, and company-observed holidays
• Monthly stipend for wellness activities and mental health*
• Tuition reimbursement
• Pet Benefits, including insurance, discounts, “pawternity” PTO day, and more
• Bonus/commission plan for qualifying roles
• Employee perks (including mortgage discounts!)
• PTO purchase and sell-back programs
• Rewards and peer recognition programs
• Trust-based, out-come oriented remote work environment for most roles

• After 6 months of service

Important Compliance Information

• Quorum is an Equal Employment Opportunity employer. Qualified applicants will be considered for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, marital status, protected veteran status, or disability status.

• Quorum will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodations are available upon request for applicants and/or employees with qualifying disabilities throughout the application and employment process.

• Qualified Applicants with arrest or conviction records will be considered for employment in accordance with all applicable federal, state, city and local laws, rules, and regulations.

• This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The company reserves the sole right and discretion to make changes to this job description.

• Each employee is required to uphold the Credit Union's compliance with all policies, procedures, and required regulations including the Bank Secrecy Act and our Anti-Money Laundering policy.

• This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship.