Senior Desktop Technician

WHO WE ARE
Headquarters: Cedar Rapids, IA
Position Location: Amherst, NY

CRST The Transportation Solution, Inc.is delivering promises and driving success so we can all have what we need to live and thrive. We need talented individuals to help us bring this vision to life.

CRST'S Information Technology
CRST IT professionals power CRST’s operations through secure and reliable technology. They manage systems, data, and innovation that keep our people and customers connected.

The Role
The Senior Desktop Technician is responsible for maintaining hardware, troubleshooting desktop issues, and ensuring smooth user operations by responding to incidents and performing installations and upgrades. They also contribute to IT procedure development, mentor entry-level technicians, and work on projects while demonstrating strong communication, troubleshooting, and customer service skills.

Schedule: Monday - Friday 7:30 am - 4:30 pm

Location: Onsite in Amherst, NY

Compensation: $28.19 - $ 38.15 is the full starting salary range (Pay Bi-Weekly) This pay scale represents a good faith estimate of the salary/hourly wage range the company reasonably expects to pay upon hire for this position: A final offer amount will depend on factors such as prior relevant experience, skills, and location.

Benefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Hardware Maintenance – Maintain computer hardware by performing software installations and upgrades
• Incident Documentation – Document incidents and problems, troubleshooting steps, and comments in an incident management system
• User Operations – Respond to incidents, troubleshoot desktop issues, perform diagnostic testing, and resolve desktop inquiries to ensure successful daily user operations
• Support Documentation – Accurately document support issues, activities, and resolutions and communicate user feedback to managers and IT team members
• System Monitoring – Monitor system changes, understand their impact on end users, and perform hardware and/or software installations and updates on desktop and/or laptop computers
• IT Procedures – Contribute to the development and maintenance of IT procedures by identifying improvement opportunities, sharing best practices, and updating documentation as necessary
• Project Participation – Participate in small to medium-sized projects
• Interpersonal Skills – Utilize strong interpersonal skills to work well with others and calmly handle critical situations with confidence
• Communication – Demonstrate excellent verbal and written communication with a professional demeanor and polished phone skills
• Customer Service – Provide strong customer service, including listening, interpreting, and explaining computer-related concepts in non-technical terms
• Troubleshooting – Apply strong troubleshooting skills in an enterprise environment and effectively multi-task
• Technical Knowledge – Possess a strong knowledge of current operating systems and software products
• Image Development – Assist with computer image development
• Mentorship – Mentor entry-level desktop technicians
• Accountability & Reliability – Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs

REQUIREMENTS:

• High school diploma or GED
• Corporate experience supporting desktop management
• Intune Deployment experience
• Experience with Remote Management Tools

PREFERRED QUALIFICATIONS:

• Education: College Degree
• Certifications: Microsoft

CRST CORE VALUE:
Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities

EEO STATEMENT:
CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state or local laws.