Senior Digital Payments Operations Manager

About the Role:

Madinah is steadily advancing as a center for financial technology innovation, and at DabbleToken Digital Finance Solutions, we bring precision, security, and scalability to digital payments. We design and operate enterprise-grade payment systems that are reliable, fast, and built for modern business needs. We believe financial infrastructure should be seamless, efficient, and user-focused.

We are looking for a Senior Digital Payments Operations Manager who can take full ownership of our payment operations ecosystem. You are not just managing transactions; you are defining operational excellence across our digital payment platforms. You will lead a skilled operations team, bridging the gap between complex financial systems and smooth, reliable user experiences. You are the voice of operational integrity in a fast-moving environment involving engineers, compliance teams, and business stakeholders.

Why Work With Us?

The Environment:
Our office in Madinah offers a professional and collaborative setting designed for focus and productivity. We foster a culture that values clarity, efficiency, and teamwork.

Operational Excellence:
We prioritize strong systems and structured processes. You will be empowered to optimize and improve operations from day one.

Modern Infrastructure:
We utilize advanced fintech platforms, payment gateways, and data tools to ensure high performance and scalability.

Growth:
You will have access to leadership development programs, industry certifications, and opportunities to expand your expertise in fintech and digital payments.

Key Responsibilities:

Operations Ownership:
Oversee and manage end-to-end digital payment operations including processing, settlements, and reconciliations. Ensure consistent performance and uptime.

Process Optimization:
Continuously improve operational workflows to enhance efficiency, reduce errors, and scale operations effectively.

Team Leadership:
Lead, mentor, and develop operations staff. Conduct performance reviews and provide guidance to elevate team capabilities.

Risk and Compliance:
Ensure adherence to financial regulations, internal policies, and risk management frameworks including AML and transaction monitoring.

Data and Performance Monitoring:
Track key metrics such as transaction success rates, processing times, and operational KPIs. Use insights to drive improvements.

Stakeholder Management:
Work closely with internal teams and external partners including banks and payment providers. Clearly communicate operational strategies and decisions.

What We Are Looking For:

Experience:
7+ years in digital payments, fintech operations, or financial services, with at least 2 years in a leadership role.

Expertise:
Strong understanding of payment systems, transaction lifecycle, and financial operations management.

Technical Knowledge:
Familiarity with payment gateways, APIs, reconciliation systems, and fintech platforms.

Leadership Skills:
Proven ability to manage teams, drive performance, and implement operational strategies.

Communication:
Strong ability to present operational insights and collaborate with cross-functional teams.

Mindset:
You are detail-oriented and proactive. You balance precision with efficiency and know how to scale operations without compromising quality.

Pay: ﷼18,000.00 - ﷼18,500.00 per month

Work Location: In person