Senior Director - Communications

About Us

Summary

Essential Duties & Responsibilities

• Develop and lead a comprehensive enterprise internal communications strategy aligned to TFC’s business objectives, priorities, and values.
• Create and manage the enterprise-wide communications calendar, ensuring all-employee programs are planned, coordinated, and executed with consistency and quality.
• Partner closely with the SVP of Communications to translate strategic direction into programs, content, and measurable outcomes.

• Partner with the SVP Communications to execute on CEO and executive communications strategy, ensuring senior leader communications are consistent, compelling, and aligned to enterprise priorities.
• Oversee the production of CEO and executive all-employee communications — including emails, video scripts, town hall content, and all-company announcements — ensuring consistency of voice and a high standard of craft.
• Manage a direct report dedicated to executive communications production, providing direction, feedback, and quality oversight on all executive-voice content.
• Support executive preparation for enterprise events, including briefing materials, talking points, and presentation frameworks.
• Coach and advise senior leaders on internal engagement approaches and communication best practices.

• Oversee creation of engaging, relevant content across enterprise channels — from written communications and videos to live events and toolkits.
• Ensure content is audience-focused, timely, and reflective of TFC’s tone and culture.
• Own enterprise internal digital channel strategy, setting direction and standards across all internal digital platforms.
• Manage a direct report dedicated to internal digital channel operations, providing oversight and direction on day-to-day channel management, content publishing, and platform governance.
• Partner with IT and HR to ensure digital platforms serve the evolving needs of the business and the workforce.

• Shape and amplify programs that strengthen company culture, promote two-way dialogue, and reinforce TFC’s purpose, values, and brand internally.
• Lead the people leader communications program.
• Develop and maintain a Manager Communications Toolkit and People Leader Portal as standing enterprise capabilities.

• Lead the planning and execution of enterprise-wide internal events, including Town Halls and Exchanges.
• Ensure experiences foster transparency and connection across geographies and levels.

• Own enterprise HR program communications, including benefits enrollment, the annual employee survey, performance cycle communications, and other workforce-wide initiatives.
• Lead enterprise safety culture communications as a named program, supporting TFC’s internal safety narrative and ensuring consistent, timely communications on safety priorities.

Education & Experience

• Bachelor's Degree from an accredited 4 year collete of university with a concentration in Communications, Journalism, PR, Marketing, or related field is required.
• 15–20 years of progressive experience in internal communications, employee engagement, or corporate communications, including senior leadership experience.
• Exceptional written and verbal communication skills, with a strong editorial sensibility.
• Demonstrated ability to lead enterprise-wide internal communications programs at scale, including personally owning town halls, all-employee. programs, and large-scale internal events end-to-end.
• Demonstrated ability to lead communications during major organizational change (e.g., transformation, M&A, crisis, leadership transitions).
• Deep understanding of how internal communications influences culture, performance, and trust.
• Strong business acumen with the ability to translate complex strategies into clear, actionable messaging.
• Collaborative working style with a demonstrated ability to partner across a matrixed communications function — working closely with brand and functional communications partners to activate enterprise programs consistently.
• Innovative storyteller with fluency across content formats (editorial, digital, video, live events, etc.).
• Proven track record of building and leading high-performing communications teams.
• Experience managing agencies, contractors, and internal partners across functions and geographies.
• Adept at navigating ambiguity, complexity, and cross-functional collaboration.
• Strong project management skills with ability to meet multiple deadlines in fast-paced environments.
• Experience with internal communications platforms such as SharePoint, Microsoft Viva Engage, Poppulo, or equivalent digital workplace tools.
• Demonstrated ability to establish feedback mechanisms — pulse surveys, focus groups, channel analytics — to ensure communications are responsive and continuously improving.
• Demonstrated ability to communicate effectively with a diverse, global workforce and foster an inclusive communication culture.

What We Offer

• Medical, Dental, Vision Insurance
• Tuition Reimbursement
• Paid Parental Leave
• Life, Accident and Disability
• Retirement with Company Match
• Paid Time Off

Diversity Commitment