Senior Director of Logistics Product Management

Lead the end-to-end development and implementation of NXN’s high-value logistics projects, including dark store initiatives, from inception to go-live by developing tailored logistics and fulfilment solutions in collaboration with operations, digitization, solution engineering and pre-sales teams; thereby enhancing competitiveness and driving new revenue streams in line with NXN’s long-term business objectives.

Strategy, policies and procedures

• Lead the logistics product strategy (offline and eCommerce) in alignment with the organization’s overall logistics and fulfilment vision.
• Provide strategic input to the Head of Logistics & Fulfilment Services on market trends, competitive positioning and growth opportunities.
• Evaluate and recommend new technologies and platforms to support business solutions, enhance operational efficiency, scalability and competitive edge.
• Lead initiatives in digital transformation, process optimization and logistics innovation.
• Define and monitor key performance indicators and success metrics for the team.
• Deal with sensitive and confidential information related to work with discretion to protect the interests of the company.

Product development and Innovation

• Plan, control and lead the design, development and scaling of innovative logistics solutions, including warehousing, last-mile delivery, dark stores, returns management and omnichannel fulfilment by collaborating with Head of the Unit.
• Serve as the primary owner of new logistics products within NXN, overseeing planning, execution and delivery in coordination with internal and external stakeholders.
• Identify cross-departmental business challenges and opportunities, proposing solutions that align with business priorities.
• Collaborate with senior leadership to translate business needs into actionable initiatives.
• Evaluate feasibility of dark store setup, technology adoption and cost-benefit analysis.
• Lead cross-functional workshops to capture requirements, align stakeholders and validate solution designs.
• Integrate digital technologies (automation, AI, data analytics)to enhance operational efficiency, reduce costs and create customer-centric solutions.
• Anticipate risks and implement mitigation strategies to safeguard delivery and continuity.
• Stay abreast of industry trends and champion the adoption of automation, AI, and data-driven decision-making.

Project Management

• Develop detailed project plan with timelines, milestones and responsibilities.
• Ensure seamless delivery of offline and eCommerce solutions that meet SLA, cost and scalability targets.
• Ensure projects are delivered on time, within scope, and on budget
• Identify systemic challenges, risks and gaps, and implement corrective actions to ensure product continuity and customer satisfaction.

Performance monitoring

• Establish and monitor KPIs for all logistics products to drive performance, quality and ROI.
• Monitor product/project performance against KPIs, driving continuous improvement through data insights and feedback loops.
• Provide executive leadership with ROI reports and strategic impact assessments.
• Conduct post-implementation review with all stakeholders.

Budgetary Control

• Develop and oversee budgets for logistics product initiatives, ensuring optimal allocation of resources.
• Conduct financial analysis to evaluate the viability of new solutions and ensure positive ROI.
• Drive cost optimization while maintaining service quality and customer satisfaction.

Stakeholder Management

• Provide strategic guidance to internal teams and external partners to ensure effective execution of projects and initiatives.
• Partner with the 7X Strategy team to evaluate the financial viability and strategic objectives of new projects.
• Build and manage strong relationships with external partners, vendors, and industry leaders to expand service offerings and competitive advantage.

Team Management

• Lead, mentor and develop product managers and project teams across offline and eCommerce solutions.
• Review the manning and training requirements of the team and communicate those requirements to the Management.
• Foster a culture of innovation, accountability, and continuous learning within the product management team.

Reports

• Provide timely and accurate reports related to project progress, risks, bottlenecks, performance and strategic insights to leadership.

Other Tasks

• Perform any other responsibilities relating to this job request or work task as allocated by the Line Manager.

Qualifications and Knowledge:

• Bachelor’s degree in the field of Engineering, industrial, Electrical or Computer science.
• PMP, Six -Sigma or any relevant certifications related to logistics and project management in the region required.

Experience:

• 7–10 years of experience in Third-party logistics, digitization or consultancy with a proven track record of leading cross-functional teams, delivering high-value innovative projects and managing complex projects in the technology, logistics sectors.