Senior Director of Organizational Development & Operations

Position Summary:

The Senior Director of Organizational Development & Operations serves as a strategic and operational leader responsible for driving internal alignment, workforce development, policy compliance, and systems effectiveness across the organization. This role bridges the human-centered functions of organizational development with the infrastructure and execution needs of day-to-day operations, ensuring the organization’s teams, policies, and processes are equipped to support sustainable growth and mission delivery.

This role will lead the strategic integration of HR, training, administrative systems, performance management, compliance, and facilities operations into a unified framework that promotes excellence, equity, and efficiency across all departments.

Duties and Responsibilities:

Organizational Development & Culture

· Lead the development and implementation of initiatives that promote employee engagement, leadership development, and succession planning.
This includes designing and facilitating initiatives like employee feedback systems, leadership training programs, and mentorship pipelines. It involves assessing organizational needs, setting measurable goals, and using data to adjust and improve programs. A focus is placed on creating opportunities for growth and advancement, while also maintaining morale and alignment with organizational goals.

· Build and maintain frameworks for performance evaluations, staff development plans, and learning & development systems.
Responsible for creating standardized systems that help evaluate employee performance fairly and consistently. This involves collaborating with managers to design growth plans, identify skill gaps, and build training content or identify third-party resources. Ensures that performance reviews are timely, constructive, and tied to development goals.

· Foster a values-aligned culture rooted in equity, accountability, and continuous improvement.
Drives initiatives that support inclusivity and fairness across all levels of the organization. This includes facilitating DEI (Diversity, Equity, and Inclusion) trainings, setting accountability benchmarks, and building a feedback culture where all voices are heard. Encourages an environment of learning from mistakes and striving for organizational excellence.

Workforce & Talent Management

· Oversee all hiring, onboarding, employee relations, benefits administration, and offboarding in partnership with HR and program leadership.
Leads full-cycle talent management, ensuring that hiring processes are equitable and efficient, onboarding is consistent and engaging, and employee relations are handled professionally and proactively. Partners with HR to manage benefits offerings and conducts structured offboarding to gather insights and ensure smooth transitions.

· Lead compliance with state and federal labor laws, workplace safety standards, and internal personnel policies.
Ensures the organization’s practices align with relevant employment laws (e.g., FMLA, FLSA, ADA). Keeps updated on legal changes and implements policy updates accordingly. Manages workplace safety standards, conducts audits, and provides staff with necessary training and documentation.

· Develop recruitment pipelines and retention strategies to support a growing and diverse workforce.
Implements strategies to attract high-quality candidates, particularly from underrepresented communities. Builds relationships with universities, community organizations, and professional networks. Analyzes turnover data to improve retention, offering solutions like career pathways, recognition programs, and flexible work policies.

Operations & Administration

· Manage the day-to-day operations infrastructure, including vendor management, contract compliance, facilities oversight, and administrative workflows.
Coordinates with vendors and service providers to ensure contracts are fulfilled and service levels are maintained. Oversees office and facility needs, such as maintenance, supplies, and space planning. Streamlines administrative processes to support organizational efficiency.

· Ensure technology, systems, and internal tools are effectively supporting team productivity and program execution.
Oversees implementation and optimization of internal tools (e.g., CRM, project management software, communication platforms). Ensures staff are trained and supported in using these tools effectively. Identifies gaps and recommends improvements or new technologies as needed.

· Collaborate with Finance to ensure smooth coordination of payroll, expense tracking, and financial reporting.
Works closely with finance personnel to ensure timely and accurate payroll processing. Supports compliance in expense reporting and ensures operations staff follow proper financial procedures. May help coordinate audits or reporting for grants and internal reviews.

Policy, Compliance & Risk Management

· Serve as the point of contact for all internal compliance matters, including policy enforcement, audits, and risk mitigation.
Leads internal reviews to ensure adherence to policies and addresses any compliance gaps. Responds to audit inquiries and prepares documentation as needed. Develops strategies to identify and reduce organizational risks.

· Maintain and update organizational handbooks, standard operating procedures (SOPs), and policy manuals.
Regularly reviews and revises documentation to reflect changes in law, industry standards, and organizational priorities. Ensures all staff have access to the most current versions and are trained in key policies.

· Ensure internal practices align with all applicable laws, regulatory frameworks, and grant compliance requirements.
Interprets legal and grant-related requirements and translates them into actionable internal policies. Monitors team practices to confirm alignment and provides support during monitoring visits or grant audits.

Qualifications:

The ideal candidate will be a mission-driven leader with experience managing human services, education, or workforce development programs. They will bring a balance of administrative skill, team leadership, and a passion for supporting underserved populations.

Prior to hiring the leadership team/human resources will conduct the employment interview with prospective candidate. Applications will be completed, and prospective employees must complete the following procedure prior to starting work. The Staff must also adhere to the following:

Required:

· Minimum of 1–10 years of progressive leadership experience in HR, operations, or organizational development and/or education.

· Proven ability to manage both strategic planning and daily execution across multiple departments.

· Strong knowledge of labor laws, nonprofit or program operations, and compliance standards.

· Excellent communication, facilitation, and cross-functional leadership skills.

Preferred:

· Experience in mission-driven, nonprofit, healthcare, or social services organizations.

· Familiarity with systems such as ADP, Paychex, BambooHR, Salesforce, or Monday.com.

· Background in equity-driven HR, DEI frameworks, or trauma-informed organizational practices.

• Excellent communication, organizational, and problem-solving skills.
• Proficiency in Microsoft Office and/or data tracking systems.
• Bilingual proficiency is a plus.

Perks & Incentives:

• Benefits after 90 days (if eligible)
• PTO after 90 days (if eligible)
• 401k after 1 year of employment/1,000 hours worked (if eligible)

Job Type:

· Part-Time

Benefits

· Dental insurance

· Health insurance

· Vision insurance

Compensation Package:

· Performance bonus

Schedule

· Day shift

· No weekends

Ability to Commute:

· Downey, CA 90240 (Required)

Ability to Relocate:

· Downey, CA 90240: Relocate before starting work (Preferred)

Work Location:

· Hybrid work model in Downey, CA 90240

Job Type: Part-time

Pay: $35.00 - $40.00 per hour

Expected hours: 20 – 32 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Downey, CA 90240