Senior Director of Pharmacy Systems – Automation

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Our Company:

BrightSpring Health Services

Overview:

We are seeking a strategic and hands-on Global Process Owner to lead the end-to-end process mapping, re-engineering, and product definition for Pharmacy Systems across all lines of business. This role will serve as a critical bridge between business stakeholders, product owners, pharmacy operations, infrastructure, and development teams, ensuring alignment of technical capabilities with operational and business goals.

The Senior Director of Pharmacy Systems – Automation will be responsible for designing and delivering service-line agnostic, scalable, and reusable automation solutions leveraging AI/ML technologies. The ideal candidate will have deep expertise in pharmacy operations, process optimization, and intelligent technology integration.

You will play a pivotal role in shaping the future of pharmacy systems by driving innovation, standardization, and efficiency through advanced technologies and cross-functional collaboration.

Responsibilities:

Process Leadership & Optimization

Own and document current state process mapping of pharmacy systems across all business units and service lines.

Lead process re-engineering initiatives using Lean Six Sigma methodologies to identify inefficiencies, eliminate redundancies, and drive continuous improvement.

Develop and maintain current and future state process models using BPMN (Business Process Model and Notation) standards.

Create a governance framework for ongoing process improvement, standardization, and performance measurement.

Automation & Technology Strategy

Drive the design and development of AI/ML-enabled products and automation solutions that are scalable, reusable, and aligned with enterprise standards.

Partner with infrastructure, development, and architecture teams to ensure automation initiatives are built on a stable, secure, and compliant foundation.

Collaborate with product owners and pharmacy operations to translate operational needs into actionable automation use cases and technology requirements.

Evaluate and integrate third-party tools and automation platforms to enhance system capabilities and streamline workflows.

Cross-Functional Collaboration & Execution

Serve as a key liaison between business units, clinical teams, and technical teams to ensure pharmacy automation initiatives support both operational goals and user experience.

Coordinate with engineering, infrastructure, QA, and security teams to ensure delivery excellence across all projects.

Partner with business and technology leadership to define success metrics, prioritize automation opportunities, and ensure measurable outcomes.

Lead executive-level communication, providing visibility into roadmap progress, risks, and business impact.

Compliance & Quality

Ensure all pharmacy system enhancements and automation solutions comply with healthcare regulations, interoperability standards, and data privacy requirements (HIPAA, CMS, etc.).

Promote governance and documentation standards across all automation and AI-enabled initiatives.

Qualifications:

10+ years of experience in pharmacy systems, healthcare operations, or process ownership within a complex, regulated environment.

Proven track record in process mapping, re-engineering, and intelligent automation (AI/ML, RPA, or workflow orchestration).

Strong understanding of AI/ML applications, RPA tools, and automation technologies in pharmacy workflows.

Experience with enterprise system integration, data standards, and automation frameworks within healthcare systems.

Exceptional communication, leadership, and stakeholder engagement skills with demonstrated ability to influence at executive and operational levels.

Strong experience with business process modeling (BPMN) and process documentation best practices.

Familiarity with healthcare compliance, data governance, and security regulations.

Preferred Qualifications

Background in Post-Acute Care and Specialty Pharmacy IT systems.

Hands-on experience with AI/ML platforms, automation frameworks, and cloud-native technologies (e.g., Azure, AWS, GCP).

Advanced degree (MS or MBA) in Healthcare Administration, Informatics, or related technical field.

Lean Six Sigma or BPM certification preferred.

Strategic and execution-driven leader with a strong understanding of both technology and pharmacy operations.

Proven ability to lead cross-functional teams and influence outcomes in a matrixed environment.

Passionate about innovation, efficiency, and automation as catalysts for improving healthcare operations.

Comfortable working across business and technical domains to deliver scalable, compliant, and high-value solutions.

About our Line of Business: BrightSpring Health Services provides complementary home- and community-based pharmacy and provider health solutions for complex populations in need of specialized and/or chronic care. Through the Company’s service lines, including pharmacy, home health care and primary care, and rehabilitation and behavioral health, we provide comprehensive and more integrated care and clinical solutions in all 50 states to over 450,000 customers, clients and patients daily. BrightSpring has consistently demonstrated strong and often industry-leading quality metrics across its services lines while improving the quality of life and health for high-need individuals and reducing overall costs to the healthcare system. For more information, please visit www.brightspringhealth.com. Follow us on Facebook, LinkedIn, and X.

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