Senior Director, Technology Program and Change Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Capital Markets Technology Program and Change Manager – Job DescriptionWe are currently seeking a dynamic and experienced Technology Program and Change Manager to join our team. This role sits within the JLL Capital Markets technology group, which is responsible for the platforms and products used by Capital Markets brokers, valuers, and their teams. In this role you will lead complex technology programs and establish comprehensive change management frameworks, working with product, engineering, business, and support teams globally to deliver new product capabilities for JLL's Capital Markets Group. The ideal candidate will have experience driving multiple initiatives in parallel, delivering at pace and creating impact for the business.
What this job involvesAs a Technology Program and Change Manager at Capital Markets JLL Technologies you will be directly responsible for:
Program ManagementLeading program initiation, planning, execution and governance across technology product, engineering, business, and support teams

Understanding global business product capabilities and strategic roadmaps

Engaging stakeholders across functions and regions to define and execute integrated programs

Managing program financial and vendor management plus key performance metrics

Managing risks and issues including mitigation plans with proper escalation to executives and other senior stakeholders

Leading complex global programs and special initiatives with multiple stakeholders and workstreams

Managing program governance structure including relevant forums, Working Groups, status reports, and other governance elements

Change ManagementEstablishing and maintaining a tech change management operating model, including relevant forums, working groups, and status reporting

Initiating, planning and coordinating change management efforts across Product, Business, Innovation, Tech Advisory and Support teams

Ensuring required engagement with, and input from, the Marketing & Communications teams on tech communications

Engaging and influencing stakeholders across functions and regions to promote and win support for change management programs

Qualifications & SkillsBachelor's degree in a related field.

Minimum 10 years of relevant technology experience, preferably in commercial real estate and/or financial markets

History of delivering successful programs, project and change management initiatives and achieving desired outcomes

Track record of planning and organizing change initiatives

Experience at complex global organizations with product culture and operating model

Strong stakeholder attention with ability to align multiple business and technology partners including vendors

Experience managing matrix teams responsible for delivery of complex projects

Ability to engage and influence stakeholders at all levels of the organization, including senior leadership, to drive change and adoption

Ability to analyze complex issues, identify potential risks and challenges, and develop solutions and mitigation strategies

Excellent interpersonal, communication and presentation skills

Strong planning, execution, and organizational abilities

Dynamic and able to work at pace, while managing ambiguity and rapid change

Ability to work on multiple initiatives simultaneously

What you can expect from usWe succeed together—across the desk and around the globe and believe the best inspire the best, so we invest in supporting each other, learning together, and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being, and providing competitive benefits and pay.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.