Senior Domain Lead

Key Responsibilities:

• 9 10 years of experience in HR Administration Employee Data Management Benefit Admin Compensation Admin Performance Management activities
• Graduate in any stream
• Strong written and verbal communication skills
• Experience in leading Service Delivery for International HR Operations Payroll team for minimum of 6 years
• Results and deadline driven
• Proven expertise in customer relationship management strong consultative skills
• Experience in HRMS ERP like SAP SuccessFactors Workday etc
• Experience in Team handling
• Good experience in coordinating with customer and vendor for inputs and validation
• Computer proficiency MS Office Word Excel and Outlook
• Good to have
• Excellent customer management negotiation skills
• EC module certification for any HRIS system
• Understanding of Republic of Ireland and Northern Ireland legislation and compliance requirements
• Key responsibilities include maintaining HR systems and employee data ensuring legal compliance Payroll support processes and address Employees queries regarding HR policies procedures and issues
• Responsibility includes supervise hire and train employees manage quality assurance programs and strategize process improvements
• Oversee all aspects of Employee Life cycle administration like onboarding new hires employee data changes terminations retirements benefits etc
• Ensure adherence to International labor laws and regulatory requirements
• Monitoring team s performance against the agreed SLAs
• Identify trends and high volume transactions that may indicate org wide issues and get the team prepared to handle such high volumes at times
• Train and develop team members
• Provide constructive feedback to team members to improve their performance
• Create developmental plans for each team member
• Create the back up plan for handling of unforeseen or seasonal volume fluctuations
• Ensures process compliances Knowledge Management compliances to meet the client internal commitments
• Handle User customer escalations and formulate actions to resolve any concerns and ownership till resolution
• Identify process improvement opportunities and support lead transformation automations projects

Preferred Skills:

HRO