Senior Endpoint Operations Technician

We are seeking a Senior Endpoint Operations Technician to join our team, responsible for operating and supporting our Azure Virtual Desktop (AVD) and Microsoft Intune environments, as well as managing physical endpoints and virtual solutions. This role involves close collaboration with Desktop Engineering, Security and Compliance teams, providing escalation support to end users globally. The ideal candidate will create and maintain technical documentation, SOPs and user-facing runbooks, ensuring high standards in service delivery.

Location: Hybrid (Office attendance required 3 times per week)

Working Hours: 11 pm to 8 pm (Turkey time)

Responsibilities

• Provide advanced support for Windows platforms in both physical and virtual environments (including AVD)
• Manage and maintain desktop images, SCCM task sequences and the lifecycle of global standard desktop/laptop models
• Develop and maintain technical documentation, SOPs and end-user runbooks
• Serve as an escalation point for Deskside Support Services and End User Computing issues
• Collaborate with Engineering, Security and Compliance teams to validate application requests and maintenance tasks
• Develop automated solutions for software deployment, application patches/updates and workstation imaging
• Monitor and address alerts from desktops including endpoint security and application management
• Manage Microsoft and third-party patch deployments including packaging, testing and deployment of new applications
• Administer and troubleshoot Microsoft Auto Pilot deployments and manage Windows Device Management via Intune
• Maintain and expand the Knowledge Base to support high-quality service delivery

Requirements

• Minimum 4 years’ hands-on experience with Azure Virtual Desktops and as an Endpoint Operations Technician or similar role
• Strong expertise in SCCM administration, patch management, imaging, scripting, MSI packaging and automation
• Proficient in managing VDI environments (Azure Virtual Desktop preferred)
• Experience with Windows 10/11, Active Directory, Group Policy and endpoint protection engineering
• Working knowledge of Microsoft Azure, FsLogix, GPO, PowerShell and ITIL framework
• Experience with software development life cycle methods and current technologies
• Strong problem-solving, root cause analysis and troubleshooting skills
• Excellent communication skills both written and verbal
• Experience in desktop support and operations within an enterprise environment

Nice to have

• Scripting experience (batch, SQL, PowerShell, VBScript)
• Experience with InstallShield or equivalent for software packaging
• Familiarity with CyberArk and 1E products for desktop alert monitoring and PXE environment management
• Exposure to global enterprise environments and best practices for Windows-based project management
• Experience developing and maintaining workstation images in a global setting

We offer

• CONTINUOUS UPSKILLING, LEARNING & DEVELOPMENT
  • Diversity of assignments and projects
  • Personal development plan
  • Mentoring programs and leadership development
  • Certification and professional development support
  • Access to learning platforms including more than 2,500 internal courses and the LinkedIn Learning library with 20,000+ courses
  • English courses taught by certified teachers
• CORPORATE BENEFITS
  • Extra leave days
  • Referral bonuses
• COMPENSATION PACKAGE
  • Competitive compensation paid in USD
  • Regular salary and performance reviews
• MEDICAL & HEALTHCARE
  • Private health insurance
• WORKING ENVIRONMENT
  • Recreation office zones with tea, coffee and snacks
  • Sports and game consoles
  • IT equipment and Microsoft's Software Assurance Home Use Program (HUP)

Please note that our Talent Attraction Team reviews applications and CVs submitted in English.

EPAM is a global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. We deliver globally and engage locally, making the future real for clients, partners, and employees. We are proud to be recognised by Forbes, Glassdoor, Newsweek, Time Magazine, Great Place to Work and kununu as a Most Loved Workplace around the world.