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Senior Engineer Infra National Carrier Services

Key Accountabilities

  • Responsible for the planning and execution of the delivery of BSS components for the Ignite IT releases in collaboration with the vendors
  • Oversees the development of the solution design and the functional design specifications of Ignite and BAU work streams to ensure timelines and quality parameters are met
  • Manages and resolves intra- and inter-release dependencies with internal teams and vendor teams
  • Works with the respective Tech Product Owners to prioritize feature sets and major stories as required for the product backlogs and sprint backlogs
  • Ensure proper interfacing with business for alignment and clarification
  • Develop detailed reporting and documentation for all operational assessment activities
  • Manage the efficient daily operations and maintenance of the IT services using ITIL principles and industry best practices, automation and orchestration capabilities and ensure efficient service delivery.
  • Maintain SLA and High Availability as per existing business requirements.
  • Participate in the development of platform specific security standards. Work with the process and optimizations teams to work through potential process improvements.
  • Review the documentation of Business Contingency Planning. Manage the testing business contingency plans. Report on success of disaster recovery, tests, ensures that results are published and necessary changes implemented.
  • Implement quality control measures for service assurance and service delivery improvement plans via new or improved operational processes and tools to ensure customer satisfaction, against ambitious financial and cost targets.
  • Liaison with internal du departments, teams, vendors, and suppliers to determine user requirements, execute tasks, and set service standards.

Qualifications:

  • BSC of engineering in telecommunication

Experience:

  • Minimum 10-15 years of experience in telecommunications / hi-tech industry.
  • Minimum 10 years of experience as managerial roles in telecommunications industry.
  • Minimum 10 years of experience in managing large scale operational organization.
  • Minimum 5 years of experience handling international customer & consortium operations & smart hands.
  • Managing contractual wholesale agreements, CAPEX & OPEX financials & Operations.
  • SLA Metrics definitions, commitments and large-scale incident handling.

Skills

  • Proven ability to lead large transformation projects
  • Ability to lead teams and groups
  • Strong negotiation and facilitation skills
  • Proven track record of managing vendors
  • Proven track record in governance and financial management
  • Strong management skills in a multi-cultural and multi-national environment
  • Fluent in English and Arabic is advantage

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