Senior Engineer Infra National Carrier Services

Key Accountabilities

• Responsible for the planning and execution of the delivery of BSS components for the Ignite IT releases in collaboration with the vendors
• Oversees the development of the solution design and the functional design specifications of Ignite and BAU work streams to ensure timelines and quality parameters are met
• Manages and resolves intra- and inter-release dependencies with internal teams and vendor teams
• Works with the respective Tech Product Owners to prioritize feature sets and major stories as required for the product backlogs and sprint backlogs
• Ensure proper interfacing with business for alignment and clarification
• Develop detailed reporting and documentation for all operational assessment activities
• Manage the efficient daily operations and maintenance of the IT services using ITIL principles and industry best practices, automation and orchestration capabilities and ensure efficient service delivery.
• Maintain SLA and High Availability as per existing business requirements.
• Participate in the development of platform specific security standards. Work with the process and optimizations teams to work through potential process improvements.
• Review the documentation of Business Contingency Planning. Manage the testing business contingency plans. Report on success of disaster recovery, tests, ensures that results are published and necessary changes implemented.
• Implement quality control measures for service assurance and service delivery improvement plans via new or improved operational processes and tools to ensure customer satisfaction, against ambitious financial and cost targets.
• Liaison with internal du departments, teams, vendors, and suppliers to determine user requirements, execute tasks, and set service standards.

Qualifications:

• BSC of engineering in telecommunication

Experience:

• Minimum 10-15 years of experience in telecommunications / hi-tech industry.
• Minimum 10 years of experience as managerial roles in telecommunications industry.
• Minimum 10 years of experience in managing large scale operational organization.
• Minimum 5 years of experience handling international customer & consortium operations & smart hands.
• Managing contractual wholesale agreements, CAPEX & OPEX financials & Operations.
• SLA Metrics definitions, commitments and large-scale incident handling.

Skills

• Proven ability to lead large transformation projects
• Ability to lead teams and groups
• Strong negotiation and facilitation skills
• Proven track record of managing vendors
• Proven track record in governance and financial management
• Strong management skills in a multi-cultural and multi-national environment
• Fluent in English and Arabic is advantage