Senior Engineer, Service Innovation

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

R&D Product Development

Job Sub Function:

R&D Process Engineering

Job Category:

Scientific/Technology

All Job Posting Locations:

Santa Clara, California, United States of America

Job Description:

Auris Health, a member of the Johnson & Johnson family of companies is currently hiring a Senior Engineer, Service Innovation.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for humanity. Learn more at https://www.jnj.com

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

At J&J MedTech we're changing the trajectory of health for humanity, using robotics to enhance healthcare providers' abilities and improve patients' diagnoses, treatments, and recovery times. Join our collaborative, rapidly growing teams. You'll collaborate on breakthrough medical technologies that unite multiple subject areas to build a connected digital ecosystem that advances medical professionals' skills and improves patient outcomes.

The Senior Engineer, Service Innovation will play an essential role in supporting the Service and R&D teams. This position involves establishing collaboration between R&D, Service Innovation and other multi-functional product development teams to improve the performance and reliability of the robotic medical platforms. You will be developing innovative solutions that address Design for Serviceability, optimizing mechanisms, and supporting the Service business. This is a great opportunity for a self-motivated individual who thrives in a fast-paced environment passionate about delivering outstanding support and improving patient care.

Key Responsibilities:

• Incorporate Design for Serviceability and Design for Manufacturability/Repairability into product design and change control, translating repair-center reality into clear Service requirements.
• Assess product/subsystem serviceability against defined Service requirements and reliability targets (component + system level).
• Investigate implications of new technologies/changes on Service processes; identify business impact and required Service results.
• Develop/validate repair workflows and acceptance criteria; support creation of repair work instructions and test cases for verification/validation of Service functionalities and advise on execution.
• Monitor service performance, analyze results, and recommend product and service process improvements, including defining, creating, and publishing the required spare parts that enable effective service execution in the field.
• Partner with R&D and Manufacturing to propose design updates and service innovation concepts that improve service and repair performance.
• Represent the Service organization in the product development process in the Change Review Boards. Act as single point of contact for the Service-related work.
• Serve as a connector across R&D, Manufacturing, and Service to address Service requirements through the product creation process.
• Define the requirements of the technical training courses of the products and review the training content.

Qualifications

Education:

• Minimum of a Bachelor’s degree and/or University degree is required; focused degree in Engineering (e.g. Mechanical, electrical or Biomedical) preferred.

Experience and Skills Required:

• A minimum of 4 years of professional work experience
• Experienced with working in a development environment, understanding of the product creation processes and the basic technical principle of applicable systems/components.
• Standout colleague with good interpersonal skills and ability to influence others. Proven partnership qualities and experience working collaboratively with different team members from all levels and functions in the organization.
• Experience in DFX, designing for Serviceability, designing for Manufacturability/Repairability, lean methodologies.

Preferred:

• R&D, Manufacturing/Repair experience is a plus.
• Project management skills and experience (planning, monitoring, execution, etc.)
• Previous experience in the medical devices industry, basic knowledge of working in an ISO and FDA regulated environment is a plus.

Other:

• May require up to 10% domestic and/or international travel to other sites and locations

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource

Required Skills:

Preferred Skills:

Agile Decision Making, Coaching, Critical Thinking, Emerging Technologies, Engineering, Problem Solving, Process Control, Process Engineering, Process Improvements, Product Costing, Product Improvements, Research and Development, SAP Product Lifecycle Management, Situational Awareness, Technical Research, Technical Writing, Technologically Savvy, Vendor Selection

The anticipated base pay range for this position is :

$125,000.00 - $201,250.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits

This position is eligible to participate in the Company’s long-term incentive program.

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation –120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year

Holiday pay, including Floating Holidays –13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave – 80 hours in a 52-week rolling period10 days

Volunteer Leave – 32 hours per calendar year

Military Spouse Time-Off – 80 hours per calendar year

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource