Senior Executive – Dispatch Coordinator

Senior Executive – Dispatch Coordinator (ATM Operations)

Senior Executive – Dispatch Coordinator is responsible for managing ATM complaint calls, coordinating service activities, and dispatching spare parts to ensure timely resolution of technical issues and minimal ATM downtime.

Key Responsibilities

• Receive and log ATM complaint calls from clients / monitoring team.
• Coordinate with field engineers for complaint assignment and resolution.
• Dispatch ATM spare parts as per fault requirement.
• Track spare parts movement and maintain dispatch records.
• Ensure timely delivery of parts to field engineers / service locations.
• Monitor complaint status and follow up for closure within SLA.
• Maintain daily, weekly, and monthly dispatch & complaint reports.
• Coordinate with inventory/store team for parts availability.
• Escalate critical issues to management when required.
• Maintain proper documentation of service and dispatch activities.

Key Skills Required

• Good coordination and communication skills.
• Strong knowledge of spare parts and basic electronic or related components.
• Ability to manage multiple complaints simultaneously.
• Knowledge of inventory and dispatch processes.
• Basic MS Excel / reporting skills.
• Problem-solving and time management skills.

Educational Qualification

• Bachelor’s Degree Mandatory without Backlags.

Experience

• 3–5 years of experience in service coordination / dispatch / logistics support.
• Experience in managing field service operations preferred.

Job Type: Full-time

Pay: ₹20,000.00 - ₹28,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person