Senior Executive - OLM

Generate and analyze reports on:

Inventory levels

Sales performance

Click & Collect operations

Online order fulfillment from retail stores

• Ensure visibility of supply chain metrics across all hierarchy levels.
• Act as the single point of contact (SPOC) for all E-Commerce-related issues, coordinating with various departments for efficient problem resolution.
• Partner with the E-Commerce manager to develop processes for effective escalation management.
• Collaborate with Customer Service, Supply Chain, Retail, Concept, and Warehouse teams to enhance customer service experience and improve Net Promoter Score (NPS) ratings through rapid resolution of escalations.
• Manage and coordinate initiatives to improve Store Fulfillment Performance and Click & Collect (CoC) experience, focusing on optimizing turnaround time (TAT).
• Oversee the return handling process for E-Commerce exclusive articles in stores to minimize order loss and enhance operational efficiency.
• Monitor and analyze net sales performance by investigating reasons for cancellations and returns; collaborate with Tech and Supply Chain teams to implement mitigation strategies for sales growth
• Monitor last-mile KPIs and implement corrective actions, including:
• Tracking order-to-attempt and order-to-delivery metrics to ensure timely fulfillment.
• Assessing conversion rates and productivity to identify improvement opportunities.
• Monitoring forward and return TAT for overall operational efficiency.
• Tracking cost per shipment to maintain budget compliance and optimize costs.
• Reducing non-delivery rate (NDR) percentage through targeted initiatives.
• Manage vendor relationships and oversee financial operations, including:
• Overseeing vendor onboarding and KYC processes for compliance.
• Facilitating contract signing and consolidating monthly attendance submissions from vendors.
• Managing purchase orders (PO) and ensuring timely payments to vendors.
• Creating monthly provisions for financial planning and forecasting.
• Generating statements of accounts (SOA) for vendors to maintain transparency.
• Coordinate incentive payouts for drivers based on performance metrics to encourage productivity.
• Handle petty cash and maintain accurate financial records for day-to-day operations.
• Monitor costs against business share and provide insights to the finance team for strategic decision-making.
• Conduct monthly reconciliations to ensure accuracy in financial reporting and operations.
• Manage cash-on-delivery (COD) deposits from OLM and 3PL partners to ensure proper accounting practices are followed.