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DHL

Senior Executive – Operations | HO

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Salary

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Job Title

Senior Executive – Operations

Function

Operations

Reports To

Manager – Operations

Location

Head Office, Mumbai

Travel Required

25% 50% þ 75%

About DHL Blue Dart Express India:

At Blue Dart, we go beyond delivering shipments—we deliver trust, precision, and excellence. As India’s most reliable express logistics provider, we empower commerce by reaching over 56,000+ locations across India and connecting to 220+ countries through our global DHL network. Backed by the strength of DHL Group, we bring together international standards with deep local expertise. Our dedicated Boeing freighter fleet, 12,000+ vehicles, and best-in-class service ensure time-definite delivery that businesses and customers count on every day.

We are proud to be consistently ranked among India’s Top 100 Great Places to Work® and recognized as part of the DHL Group’s Top Employer certification across multiple regions. Being an Employer of Choice is not just a goal—it’s a fundamental part of who we are. We are committed to creating a workplace where people feel valued, empowered, and proud to belong.

If you're looking to join a purpose-led, people-first organization that shapes India’s supply chain with integrity and care—Blue Dart is where you belong.

Position Overview:

The Senior Executive – Operations plays a critical role in ensuring smooth execution of international shipment operations. This position is responsible for monitoring shipment pickups and deliveries, validating documentation for customs clearances, ensuring compliance with security procedures, and maintaining operational accuracy through effective MIS reporting and process adherence.

Job Purpose:

To ensure timely and compliant execution of international operations by adhering to standard operating procedures (SOPs), maintaining accurate documentation, and supporting smooth coordination between customers and internal stakeholders.

Key Roles & Responsibilities:

Operational Execution

Ensure adherence to timelines for regular and on-call shipment pickups, update MIS accordingly.
Verify receipt and accuracy of customer documentation for customs clearances; escalate deviations as required.
Conduct scanning and security checks of inbound shipments; reconcile shipment details in system records.
Capture shipment descriptions and related paperwork in line with customs requirements.
Handover shipments and documentation to DHL for customs clearance and ensure timely flight connections.
Monitor outbound shipment schedules and report deviations to management promptly.

Exception & Performance Tracking

Track delivery exceptions and update the status of international shipments in the MIS.
Maintain records for on-time pickups, deliveries, and flight connections as per operational KPIs.

Training & Compliance

Support training programs for pick-up staff on documentation and customs requirements.
Always ensure compliance with security standards and operational guidelines.

Reporting & MIS Management

Prepare, update, and maintain operational MIS, including the DHL Global Standard KPI scorecard.
Generate timely and accurate reports for management review.

Qualifications & Experience:

Education:

Essential – Graduate in any discipline (preferably in Commerce, Logistics, or Supply Chain).

Experience:

2–4 years of experience in international logistics, operations, or supply chain roles.
Exposure to customs clearance processes and MIS reporting preferred.

Skills & Capabilities:

Core Technical Skills

Knowledge of shipment documentation, customs processes, and logistics operations.
Proficiency in MS Excel and basic data management.
Understanding of operational KPIs and process adherence.

Behavioral Competencies

Attention to detail and accuracy in documentation.
Strong coordination and communication skills.
Problem-solving and decision-making ability under pressure.
Team player with a focus on timely execution and compliance.

Key Performance Indicators:

Sr. No.

Key Result Area

Key Performance Indicators (KPIs)

Efficient execution of international shipment activities

On-time completion of pickups (regular and on-call)
% accuracy in shipment data and documentation
% compliance with security requirements

Timely and efficient delivery of international shipments

Adherence to delivery schedules across all locations
% on-time deliveries
Timely recording of delivery exceptions

Accuracy and maintenance of MIS

Timely and error-free updates of MIS and KPI scorecards

Performance-driven culture

Adherence to performance management timelines and processes

Why join DHL Blue Dart?

When you join us, you’re not just taking a job—you’re becoming part of a purpose-led movement that’s reshaping the future of logistics across India and the world. At Blue Dart, we don’t just deliver parcels—we deliver excellence, innovation, and opportunity every day.

Here’s what makes us stand out:

Great Place to Work® Certified—a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.
Competitive pay and performance-linked rewards that truly recognize your impact.
Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever.
Best-in-class benefits—from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.
A culture that celebrates diversity, innovation, and bold thinking—where your voice is heard and your contributions matter.
Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories.
The pride of working with India’s most awarded logistics brand, trusted by millions and driven by purpose.

This is your chance to do meaningful work, build a career without borders, and thrive in a company that’s not just a logistics leader—but a Great Place to Work. Come grow with us.

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