SENIOR EXECUTIVE - QUALITY & SUPPORT

KEY RESPONSIBILITY
1.
CAFM System Management: Oversee maintenance, updates, and optimization of the CAFM system to ensure accuracy, reliability, and compliance with organizational standards.
2.
IoT Operations & Upkeep: Manage IoT devices and infrastructure, ensuring proper integration, monitoring, and consistent functionality.
3.
Support in Digital Solutions: Assist in the design, implementation, and maintenance of APM digital platforms to improve operational efficiency and data-driven decision-making.
4.
Utility Bill Management Solution (UBMS): Manage and optimize UBMS processes, ensuring accurate utility tracking, reporting, and cost management.
5.
SharePoint & Power BI Support: Develop, implement, and maintain SharePoint sites and Power BI dashboards for reporting, performance monitoring, and management insights.
6.
Performance Reporting: Prepare, analyze, and present performance management reports, including service provider performance, to track KPIs, measure service delivery effectiveness, and identify areas for improvement.
7.
System Functionality Monitoring: Evaluate system performance to ensure alignment with operational goals, recommending upgrades or adjustments for improved efficiency.

8.
Compliance & ISO 9001: Ensure organizational processes and documentation comply with ISO 9001 standards and internal policies, supporting audits and continuous improvement initiatives.
9.
Team Support & Development: Assist in training, motivation, and performance evaluation of team members, fostering a culture of accountability and continuous improvement.
10.
Project & System Implementation Support: Assist in implementing and improving system solutions, coordinating with IT and relevant teams for smooth deployment.
11.
Process Improvement: Lead initiatives to enhance operational efficiency, service quality, and organizational effectiveness.
12.
Ad Hoc Responsibilities: Manage departmental initiatives and additional tasks as required to support strategic objectives.

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