Senior Executive - Training

JOB PURPOSE

The Senior Executive – Products Training will design, deliver, and manage retail training programs across all banners. The role ensures initiatives are updated, standardized, and digitally engaging through platforms like iLearn/Leonardo. By coordinating with vendors, tracking outcomes, and promoting engagement, the Training Lead enhances employee skills, improves client experience, and drives sales growth.

Qualifications and Education:

• Bachelor’s degree in business, Media, Human Resources, or related field.
• Certifications in Instructional Design, eLearning, or Digital Content Creation is a plus.
• Strong proficiency in MS Office Suite (Excel, PowerPoint, Word).
• Knowledge of e-learning authoring tools (Articulate, Captivate, Rise, or similar).
• Basic video editing and design skills (Canva, Synthesia, Vyond, Adobe Creative Suite, or equivalent).

• Experience: 2–4 years’ experience in training coordination, learning administration, or digital learning (preferably in retail, hospitality, or customer-focused industries).
• Proven experience in creating digital learning content (e.g., videos, infographics, e-modules, quizzes).
• Experience managing LMS platforms.
• Experience liaising with vendors or external content providers.

JOB RESPONSIBILITIES

• Maintain and update product training trackers, ensuring accuracy of records, completion rates, and attendance.
• Liaise with brand partners and vendors to collect updated training content, schedules, and ensure timely rollout.
• Design and produce engaging digital training materials (videos, infographics, interactive modules, quizzes) to support product knowledge and retail learning.
• Ensure all training materials (internal or vendor-provided) are aligned with MAGRABi standards for branding, format, and tone.
• Upload product training modules and materials to iLearn, manage enrollments, track completions, and provide learner support.
• Generate and share regular reports on participation, completions, and assessments.
• Prepare and distribute training materials, ensuring smooth delivery of product training across regions.