Senior Facility Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves:
A multi-disciplinary Senior WE&O Manager role responsible for driving operational performance excellence across the portfolio in Cairo, Egypt. This position will lead transformation initiatives while ensuring exceptional service delivery that meets all contractual obligations. The Senior WE&O Manager will support the Country Lead, oversee direct reports, and cultivate a forward-thinking, experience-led approach that challenges traditional operational mindsets and introduces systematic changes to enhance efficiency and quality.

What your day-to-day will look like:
Through direct reports, drive operational excellence across Hard and Soft services, ensuring compliance with KPIs and SLAs and operational performance
Lead and develop operational teams to deliver exceptional client service and performance
Implement transformation/new ways of working methodologies across country operations, challenging the status quo.
Enhance reporting and communication frameworks providing clear visibility of operational performance
Work closely with regional vertical leaders while driving local performance changes through WE&O team
Manage supply chain key relationships and embed a mindset to hold vendors accountable for quality and timeliness
Lead by example with decisive action, risk-based prioritization, and elevated operational standards

Desired or preferred experience and technical skills:
Proven success in operational transformation
Strong understanding of Egyptian market requirements & challenges and local regulations
Exceptional leadership ability with demonstrated team development capabilities
Financial acumen and budget management expertise
Experience implementing innovative operational improvement solutions
Process-driven approach with ability to design and implement systematic improvements
Proficiency with Microsoft Office and facilities management technology platforms

Required Skills and Experience:
Experience managing teams with demonstrated people management skills
Knowledge of building regulations, health & safety protocols, contractor management, and statutory compliance
Project management experience with ability to meet tight deadlines
Proven track record of working collaboratively to solve problems in a timely manner with professionalism
Excellent communication skills with ability to engage effectively with clients and stakeholders
Demonstrated ability to drive performance improvement and transformation initiatives
Bachelor's degree in Facilities Management, Business Administration or related field, or equivalent experience
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.