Senior Group Manager - Operations - REF84821F_2025198615 - Shipping & Logistics

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Role: Leading a team managing documentation related to logistics and supply chain operations (logistics EDI documents) to support Order Fulfilment, Revenue Assurance and Transportation for an Australian 3PL

Experience: 10+ Year experience in leading 3PL or 4PL Transport and Logistics Operations

Domain Knowledge Preferred:

• Experience with Transport and Logistics domain covering Road and Sea Freight as a 3PL or 4PL
• Exposure to 3PL or 4PL on Retail and Last mile delivery (eCommerce), Courier and Parcel, Road Freight, Pallet services, FTL & LTL

Key Responsibilities (What you will do):

• Manage client relationship and expectations W.R.T. EDI documentation
• Build a strong working relationship with clients
• Build and present Monthly and Quarterly Business Review
• Address escalations with RCA and implementation of Corrective Action Plans
• Manage a team of supervisors and production staff that handle all EDI documentation
• Drive a Continuous Improvement culture within the business leading to year on year productivity improvement of staff by way of elimination of NVA or automation
• Become an expert at the process
• Evaluate SOP and optimize process and procedures
• Work with multiple functions like Training, Quality, Transformation to ensure operations meets its contractual commitments
• Lead on-boarding of new work and activities through an efficient transition methodology
• Manage attrition within acceptable threshold and hire staff as and when required- Voice of Customer (VOC) and NPS scores
• Account P&L goals

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