Senior Guest Experience Manager

Job Summary

SR Alambique Hospitality and Services is seeking an experienced and hospitality-focused Senior Guest Experience Manager to oversee guest relations operations, customer satisfaction initiatives, and hospitality service delivery across the organization.

This role is ideal for a professional who enjoys creating exceptional guest experiences, leading customer-focused teams, and improving hospitality operations in a fast-paced service environment. The successful candidate will play a key role in strengthening guest satisfaction, supporting operational excellence, and maintaining premium hospitality service standards.

We are looking for a proactive and service-driven leader with strong communication skills, hospitality operations experience, and a passion for delivering memorable guest experiences.

What You'll Do

• Oversee daily guest experience and hospitality support operations
• Manage guest relations activities and customer engagement initiatives
• Handle escalated guest concerns and ensure timely issue resolution
• Monitor guest satisfaction metrics and identify opportunities to improve service quality
• Collaborate with operational departments to maintain high hospitality standards
• Support front office coordination, guest communication, and service delivery activities
• Prepare operational reports, guest experience summaries, and performance updates for leadership
• Supervise hospitality teams and support workforce coordination activities
• Improve operational procedures related to hospitality service delivery and customer experience
• Maintain accurate guest service documentation and operational reporting data
• Support onboarding, coaching, and operational training activities for hospitality staff
• Assist with continuous improvement initiatives related to hospitality operations and guest satisfaction

Requirements

• 5+ years of experience in guest experience management, hospitality operations, customer service leadership, or hotel operations
• Previous supervisory or management experience preferred
• Strong communication and relationship management skills
• Excellent organizational and operational coordination abilities
• Experience managing customer-facing workflows and hospitality support operations
• Strong problem-solving and leadership capabilities
• Ability to manage multiple priorities in a fast-paced hospitality environment
• Professional and guest-focused approach to operational leadership
• Experience with hospitality systems, CRM platforms, and operational reporting tools preferred
• Degree or diploma in Hospitality Management, Business Administration, or related field preferred

Why Work With Us

At SR Alambique Hospitality and Services, we believe exceptional guest experiences are essential to hospitality excellence and long-term business success. We provide a collaborative and professional environment where employees are encouraged to contribute ideas, strengthen service standards, and continue developing their careers.

Our organization values professionalism, teamwork, customer satisfaction, and operational excellence. You will have the opportunity to lead meaningful guest experience initiatives while working alongside experienced professionals in a growing hospitality-focused environment.

الراتب المدفوع: ﷼١٨٬٥٠٠٫٠٠ لكل شهر

موقع العمل: بشكل شخصي