Senior Help Desk Technician

as Job Summary

A growing IT services firm seeks a bright, motivated individual to provide Level 1/2 support to business clients in the IE area.

To be successful in this position:

• Must be detail-oriented and well organized
• Excellent written and verbal communication skills
• Consistently provide great customer service
• Solve simple and complex technical issues
• Must be able to work independently and as part of a team

Technologies you should have experience implementing and supporting:

• Solid understanding of LAN, WAN, VLANs, and VPNs
• Desktop Support
• Entry Level Server Administration and Management
• General Network Administration
• Cloud Services Deployments
• Windows Server 2008-2025 (IIS, DHCP, DNS, TCP/IP,)
• VMware and Hyper-V skills and experience desired
• Firewalls Experience (Sonicwalls and some Cisco ASA) highly desired

Responsibilities

• Provide technical support to end-users, assisting with software troubleshooting and computer management tasks.
• Manage and maintain computer systems, ensuring optimal performance and security.
• Assist with network configurations, including TCP/IP and VPN setups.
• Support desktop environments, including Windows and Mac OS, while utilizing tools like SCCM and Active Directory.
• Collaborate with team members to resolve IT issues efficiently and enhance user experience.

Desired Qualifications:

• At least 1-3 years of experience working for other MSPs is preferred
• Extensive knowledge of Microsoft Active Directory
• CompTIA A+, Network+, Security+, Cloud+, Microsoft Server (MCSE/MCITP), Cisco, Citrix, Virtualization Certifications
• Strong Experience in Microsoft Windows Platform (desktop and servers)
• Multi-tasking and excellent prioritization skills
• DattoRMM, IT Glue, and ConnectWise PSA, experience highly desired

Job Type: Full-time

Pay: From $25.00 per hour

Work Location: In person