Senior Hospitality Supervisor

Purpose and Scope of the Job

The Senior hospitality supervisor assists in the managing and directing of the day–to–day operations of all housekeeping and laundry functions. Provides support to the in all areas of Housekeeping & Laundry operation, such as staff training, coaching and counseling and consistently inspects and enforces adherence to the DASH Standards of Excellence. Participates in and enforces quality assurance for Housekeeping Department and department cost control measures

Main Duties and Responsibilities/Performance Standards

1 Attends or conducts pre- shift brief meeting daily for supervisors

2 Maintains clear and efficient communication and coordination with the admission and other departments of the hospital.

3 Daily rounds in patient rooms and get the client satisfaction about the services

4 To attract, motivate and retain staff. Provide leadership support and is readily accessible to staff.

5 Assists in interviewing, scheduling, training, development, empowerment, coaching and counseling of staff. Review scheduling with HOD, based on demands of hospital, and properly maintain levels of staffing therein.

6 Conducts performance appraisal and periodical review of staff performance.

7 Handles the customer complaints and report to the HOD

8 Trains staff by following housekeeping and IC guidelines for the safe handling of all housekeeping chemicals and equipment.

9 Assists in training new employees and continuation of learning for existing employees

10 Responds to and follow through on guest requests, concerns and problems to the guest’s satisfaction.

11 Delegates assignments and supervising all Supervisors, housekeeping Attendants, laundry attendants, public area staff and Office coordinators

12 Monitors and performs inventories weekly / monthly. Ensure enough guest supply and linen/uniforms supply.

13 Coordinates with the laundry to ensure that Room Linen and guest clothing are correctly processed and returned in a timely manner.

14 Maintains par levels of inventory of cleaning supplies, linens, uniforms and brand required room materials and elements, to ensure standards and consistency measures are met

15 Controls consumption of laundry supplies and materials and supervise the stock level of same

16 Supervises and conducts daily detailed inspection of guest rooms, public areas, Back of the House and outside of the hospital. Ensure compliance with the hospital’s Standards of Excellence, health/sanitation standards and regulations

17 Facility maintenance assessment and follow up and making sure the quality of work

18 Clinical Responsibilities

Follow and train all the staff about infection control standard related to housekeeping department.

19 Management Responsibilities

• • To conduct inventories of, linen, guest supplies, uniforms and furniture.
  • To monitor and control the departmental expenses.
  • To follow up on maintenance requests.
  • To ensure that housekeeping storeroom items are available
  • Record keeping and filing
  • Prepare purchase orders and order supplies as required

20 Development and Planning

• • To ensure that all employees are trained in all standards of performance and can perform all tasks on their task lists.
  • To prepare the Department’s training plan together with the Departmental Trainers/HOD.
  • To plan, prepare and conduct training within the department following the DASH training standards.
  • To record all training activities within the department.
  • To monitor effectiveness of training by comparing actual performance against the department’s standards of performance.

21 Physical Demands

• Strong stamina
• Pleasant physical appearance

22 Working Condition

Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75 percent or more of the time inside. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions and extreme heat. The noise level in the work environment is usually moderate to loud

23 Performs miscellaneous job-related duties as assigned.

24 Ensures safety standards (occupational and patient safety) are complied.

25 Ensures quality and patient safety practices are followed.

26 Provides or promotes people centered care.

27 Promotes inclusive health by providing equitable and accessible care to patients and families with special needs.

Qualifications, Competences and Skills

Education

Bachelor’s degree/ Diploma in hotel management

Experience

Minimum 3 years in hotel / Hospital housekeeping department

Licensure

Not Applicable

Language

English and Arabic

Computer Proficiency

• • • Working knowledge of rooms management systems.
  • Basic Knowledge of Ms word, Excel & Outlook

Performance Competencies

1 Communication - Talking to others to convey information effectively.

2 Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

3 Time Management - Managing one's own time and the time of others.

4 Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

5 Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

6 Instructing - Teaching others how to do something.

7 Writing - Communicating effectively in writing as appropriate for the needs of the audience.

8 Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate quality or performance.

9 Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects

Principle Working Relationships and Remarks

Patient care administrator, Finance, Nursing, Dietary, Human Recourses, Quality Department, Purchasing, Maintenance, Customer service