Senior Hotel Operations Manager

About the Role

At Wonderland Nagarkot Hospitality and Leisure Group Ltd, we deliver premium guest experiences that combine operational excellence with world class service standards. As we expand our presence in Doha, we are seeking a Senior Hotel Operations Manager to lead day to day hotel operations and elevate service quality across all departments.

This role goes beyond supervision. You will drive performance, ensure guest satisfaction, and lead cross functional teams to deliver consistent and memorable hospitality experiences. You will be the key decision maker on operational standards, efficiency, and service delivery.

Why Work With Us

The Environment
Our Doha office is located in West Bay, a leading business and hospitality hub. We promote a professional and well supported work environment designed for high performance teams.

Leadership Impact
You will play a critical role in shaping operational strategy and service excellence across our properties. Your decisions will directly influence guest satisfaction and business growth.

Operational Excellence
We invest in systems and processes that allow our leaders to focus on performance, efficiency, and continuous improvement.

Growth Opportunities
We support leadership development, career progression, and exposure to international hospitality standards and practices.

Key Responsibilities

Operations Management
Oversee daily hotel operations including front office housekeeping food and beverage and guest services

Team Leadership
Lead train and mentor department heads and staff to maintain high performance and service standards

Guest Experience
Ensure exceptional guest satisfaction by monitoring feedback resolving escalations and improving service delivery

Financial Oversight
Manage budgets control operational costs and ensure revenue targets are met

Process Improvement
Identify operational gaps and implement strategies to improve efficiency and service quality

Compliance and Standards
Ensure compliance with health safety and hospitality regulations and maintain brand standards

What We Are Looking For

Experience
Minimum 7 years in hotel operations with at least 2 years in a senior leadership role

Industry Background
Strong experience in hospitality hotels or resort operations is required

Leadership Skills
Proven ability to manage teams across multiple departments and drive performance

Operational Knowledge
Deep understanding of hotel operations budgeting and service standards

Communication Skills
Strong English communication skills both written and verbal

Mindset
Results driven proactive and focused on delivering high quality guest experiences

الراتب المدفوع: QAR٢٤٬٠٠٠٫٠٠ لكل ساعة

موقع العمل: بشكل شخصي