Senior HR Shared Services Center Advisor (Payroll)

Overview

To serve as a product lead and subject matter expert for an assigned Human Resources (HR) SSC Payroll Department, providing operational support to the organization. Ensure resolution of complex issues, recommend channel enhancements, and assist in developing metrics in coordination with HR SSC leadership. Serve as trusted advisor to NFCU employees by responding to HR SSC Payroll related requests and inquiries and providing guidance to internal/external customers. Identify, research and resolve issues/discrepancies, and review and processes. Partner with assigned HR and Business Unites to operationalize strategy and provide recommendations for continuous operational improvement while leveraging expertise to guide and mentor junior HR SSC staff.

Responsibilities

• Provide comprehensive Payroll operational support requiring in-depth understanding of assigned processes, procedures and/or programs

• Serve as point of contact to coordinate HR SSC and Business Units relationship, including operational metrics, performance, and customer feedback

• Maintain broad knowledge of HR services and answer or appropriately route employee inquiries pertaining to most complex HR programs, processes, procedures, and communications

• Analyze and interpret a wide range of issues; select and adapt methods, processes, or tools to meet needs, and coordinate solutions efficiently and accurately

• Work closely with customers to perform root cause analysis to identify and resolve most complex product and service issues on behalf of the customer with key HR stakeholders

• Build and maintain effective relationships with team members, management, key stakeholders, and external contacts (vendors, etc.)

• Recommend, develop, and maintain complete and accurate documentation for case management and service escalations

• Provide Human Capital Management and ServiceNow support and troubleshooting

• Recommend enhancements for most complex SSC process improvement or re-engineering efforts based upon performance analysis

• Ensure compliance with assigned payroll policies, standards, and practices

• Serve on teams and task groups for projects/initiatives within the business unit and/or across the organization

• Ensure clear, concise, and effective communication within framework of HR SSC service standards

• Perform other duties as assigned

Qualifications

• Advanced knowledge of Payroll systems (e.g., Oracle Cloud, PeopleSoft, HRIS, ADP) and the interrelations among data fields and panels within the system

• Expert in MS 365 (Excel, Word, PowerPoint)

• Experience in analyzing and interpreting regulatory requirements related to payroll taxes, payroll processing and case law

• Extensive experience in performing data entry, reporting, and auditing

• Bachelor’s degree in business administration, Human Resources or the equivalent combination of training, education, and experience

• Significant experience in progressively responsible positions reflect the ability to work independently; exercise sound judgment; display a high degree of initiative; and manage multiple priorities effectively, preferably within the assigned Center of Excellence function (e.g. Payroll)

• Ability to work independently and in a team environment

• Significant experience in leading, guiding, and mentoring others

• Advanced knowledge of payroll programs, processes and procedures for Payroll

• Advanced knowledge of various Human Resource issues, services and systems

• Advanced skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices and regulations

• Effective skill analyzing issues to recommend process improvements and achieve objectives

• Expert customer service and stakeholder management skills

• Advanced database and presentation software skills

• Expert organizational, planning and time management skills

• Advanced research, analytical, and problem-solving skills

• Expert skill exercising initiative and using good judgment to make sound decisions

• Expert skill maintaining accuracy with attention to detail and meeting deadlines

• Expert verbal and written communication skills

Desired Qualifications:

• Significant experience working with Human Capital Management Systems

• Advanced knowledge of Navy Federal products, services, programs, policies and procedures

Bank Secrecy Section (BSA):
Remains cognizant of and adheres to Navy Federal policies and procedures, regulations pertaining to the Bank Secrecy Act.

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, Virginia 22180 | 5550 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• 
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  Yello and WayUp Top 100 Internship Programs

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  Newsweek Most Loved Workplaces

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  2025 PEOPLE® Companies That Care

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  Newsweek Most Trustworthy Companies in America

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  Military Times 2025 Best for Vets Employers

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  Best Companies for Latinos to Work for 2024

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  Forbes® 2025 America's Best Large Employers

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  Forbes® 2025 America's Best Employers for New Grads

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  Forbes® 2025 America's Best Employers for Tech Workers

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  2025 RippleMatch Campus Forward Award Winner for Overall Excellence

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  Military.com Top Military Spouse Employers 2025

• 
  2025 Handshake Early Talent Award

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.