Senior Hubspot Specialist

Role description

About Cimpress:

Led by founder and CEO Robert Keane, Cimpress invests in and helps build customer-focused, entrepreneurial mass customization businesses. Through the personalized physical (and digital) products these companies create,we empower over 17 million global customers to make an impression. Last year, Cimpress generated $3.5B in revenue through customized print products, signage, apparel, packaging and more. The Cimpress family includes a dynamic, international group of businesses and central teams, all working to solve problems, build businesses, innovate and improve.

About the role:

As HubSpot CRM Specialist you will be the subject matter expert for all things HubSpot, using your technical expertise and drive for excellence to solve problems, improve processes and ensure we are maximising HubSpot's potential to help us achieve our strategic goals for growth.

It's an exciting time to join us in this role as we integrate HubSpot (Marketing Hub, Sales Hub & Service Hub Enterprise) into our E-commerce platform to accelerate our marketing, sales, and customer service capabilities and enable our success. If you are energised by making a difference and playing a key role in transformational change, this rewarding role could be the right opportunity for you.

You will work with a range of stakeholders across the business,working closely with the Sales and Customer Success, Data, Marketing and Technology teams so someone who thrives on collaboration and building strong relationships would be an ideal fit.

This role would suit an experienced HubSpot Specialist who is looking for an opportunity to develop their career, taking the lead on projects and truly immersing yourself in our business to become a pivotal part of the team. There is lots of room for career growth as we scale, and we are looking for someone who wants to grow with us!

Key Responsibilities:

As the go-to person for HubSpot, you will optimize its performance and ensure alignment with our strategic objectives by working closely with leaders and stakeholders from across the business to understand the vision, goals and requirements and translate this into recommendations and actions.

In this role you will:

• Collaborate with the Sales and Customer Success, Technology and Marketing teams to review, recommend and implement best practice processes and procedures within HubSpot.

• Act as the point of contact for sales, marketing, and customer service colleagues, answering questions, providing guidance, and coaching on how to get the most out of HubSpot.

• Create custom modules, templates, workflows, and functionalities enhance user experience and support specific sales and marketing processes.

• Oversee data integrity through data import management, data validation rules, data cleansing and deduping, reinforcing standards and conventions with other users.

• Measure and optimize HubSpot campaigns, proactively monitor and analyse campaign performance metrics to identify areas for improvement and enhance strategies.

• Collaborate with the Marketing team on segmentation, measure results and optimize workflows for these segments to convert leads into customers.

• Build customised views, dashboards, and reports for users.

• Analyze CRM data to identify trends, patterns, and opportunities for improvement, and provide actionable recommendations.

• Develop, execute, and test sales and marketing campaign automation.

• Create and manage profiles, layouts, reports, dashboards, process automation, and other configurable parts of the interface for end-users.

• Share knowledge and best practice, carry out training for existing and new users.

The ideal candidate will bring experience in a similar role and will have:

• Significant experience as a HubSpot Specialist, Administrator or Consultant particularly with the Marketing, Sales and Service platform and its various features

• An understanding of all aspects of HubSpot configuration and technical/functional capabilities

• Experience of analysing and presenting data to a varied range of stakeholders in a meaningful way.

• The confidence to delve into business requirements and make recommendations to senior stakeholders and Directors.

• Expert analytical, planning, and organisational skills with an ability to manage competing demands.

• Commercial acumen and the curiosity to develop a strong knowledge and understanding of our customers, business and products.

• The tenacity to ensure objectives, goals, and commitments are met.

• Excellent communications and presentation skills with the ability to tailor interactions to suit different stakeholder groups.

• A creative approach to problem-solving with the ability to focus on details while maintaining the “big picture” view.

It would be great if you also have:

• Experience in a similar medium SME sized E-commerce business.

• HubSpot Academy Certifications, particularly HubSpot Sales, HubSpot Marketing Software, and Service Hub.

• Basic proficiency or working knowledge of HTML and CSS.

• Experience of Looker or similar software.

• Experience of Google Analytics – GA4.

Why You'll Love Working Here:

Being at Cimpress means that you don’t see work as just a building, a desk or a manufacturing floor. You see it as a chance to take a step forward in your career journey – and your life. We strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to what’s next, we’re always pushing boundaries and broadening our horizons. We embrace the chance to operate outside of our comfort zone to discover what we’re capable of. Some might call that a challenge; we just call it another great day at work.

Equal Opportunity Employer:

Cimpress, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.

We're Remote-First:

In 2020, Cimpress adopted a Remote-First operating model and culture. We heard from our team members that having the freedom, autonomy and trust in each other to work from home and, the ability to operate when they are most productive, empowers them to be their best. Vista also provides collaboration spaces for team members to work physically together when it's safe to do so and when in-person collaboration will deliver the best results. Currently we are enabled to hire remote team members in over 30 US States as well as several countries in Europe, including Spain, Germany, UK, Czech Republic, the Netherlands and Switzerland.

Please visit: https://cimpress.com/our-platform/

Meanwhile you can know more about our company details through below mentioned links:

• Cimpress Vision - https://player.vimeo.com/video/111855876

• About us: Our story - http://cimpress.com/about-us/

• Our India ecommerce website - http://www.vistaprint.in/product-list.aspx?txi=14896&xnid=TopNav_All+Products&xnav=TopNa

• Global corporate Website – www.cimpress.com

Skills

• Hubspot CRM

About Cimpress
Founded in 1994, Cimpress (Computer Integrated Manufacturing Press) empowers individuals and businesses worldwide to make their mark through customized, high-quality products. With a $5 billion market cap and a presence in 24 countries, Cimpress is a market leader in mass customization—offering a wide range of personalized items, including print, signage, apparel, and packaging. Cimpress India (CI) supports Cimpress businesses by providing top-tier talent and operational solutions, advancing its mission to deliver value through personalization. Operating as a "talent container" model, CI simplifies hiring, payroll, HR, and logistics, allowing businesses to focus on their ambitious goals. Currently, Cimpress India hosts over 2,400 team members across 14 Cimpress brands, with key hubs in Ahmedabad, Bengaluru, and Mumbai. Our teams play a vital role in Cimpress’s commitment to mass customization and innovation, making custom products accessible and impactful.