Senior Human Performance Coach

The Aduro Human Performance Coach regards each human being as capable, creative, and complete, and values the individual’s thinking about their life as more important than the coach’s thinking about the individual. You think in terms of possibility and reaching potential. The Senior coach provides an additional level of coaching prowess, experience, and overall quality to the coaching process and relationship. This position is responsible for eliciting new thinking, supporting people in finding leverage, and facilitating powerful transformations for authentic and sustainable change.

You’ll deliver Aduro’s Human Performance and Cardiometabolic Health coaching through our Aduro Connect® platform to members all along the health continuum. You’ll provide 1:1 and group coaching services in addition to engaging with members through digital modalities. This isn't just a job to show up to, it's an opportunity to make a lasting impact in countless people's lives. Here’s how:

Responsibilities

• Conduct coaching conversations, telephonically or through Zoom, in accordance with Aduro’s coaching structure, technique and methodologies
• Understand the Aduro Connect® platform to support and guide members into appropriate programming and content
• Provide excellent customer service to identify member needs and relay program details and requirements
• Immediately record in-depth documentation through electronic systems and platforms
• Communicate with members through digital synchronous and asynchronous technology to provide coaching support, referral recommendations and resource requests
• Work alongside CDCES and other specialists to review and interpret member data and assessment results
• Adhere to coaching scope and engage assigned members through multiple modalities, offering guidance and coaching for improved lifestyle behaviors
• Understand and adhere to necessary specialist referral protocols and guidelines
• Coach members experiencing emotional and behavioral struggles, guiding them through challenging situations with empathy and understanding. Maintain a high level of professionalism, presence, and awareness of coaching scope, ensuring they get the appropriate support needed
• Use strong knowledge of Aduro coaching program content that is in line with the member needs and congruent with Aduro’s POV, and the Connect Care® program, and recommend appropriate resources
Facilitate live group coaching workshops with
• 50-person audience, in addition to small group sessions with an intimate and vulnerable member audience
• Contribute innovative ideas and drive the human performance coaching methodologies aligning with chronic condition populations
• Effectively use your professional coaching skills and leverage your coaching experience to support participants in continuous forward movement that produces results and leads to true and lasting change
• Actively work to retain and re-enroll members in coaching programs
• Regular and predictable attendance
• Other duties as assigned

Requirements

If you can accomplish the above, then you’ve got what it takes. You must be passionate, self-driven, and engaging. Additionally, we require:

• A 4-year degree in a health-related field
• Experience working with chronic condition populations through clinical settings preferred
• Advanced degree in a physical or mental health related field preferred
• NBHWC (National Board of Health and Wellness Coaches) active certifications required
• Maintain all necessary coaching certifications in active status
• Experience in behavioral/emotional coaching preferred
• Complete full Aduro training in Cardiometabolic Health, devices, and data related to chronic conditions
• Proven experience and effectiveness as a coach and engaging facilitator
• Demonstrated success building and managing member rapport
• Ability to be fully present and engaged for each and every participant interaction, create a “safe space” for coaching and support engagement across diverse populations
• Possess exceptional written and verbal communication skills
• Comfortable with technology and ability to quickly learn and apply new technologies
• Able to handle multiple tasks and maintain control and order
• Able to organize, coordinate, and lead large groups of participants
• Conscientious about timeliness of assignments and quality of work product
• A mindfulness practice is preferred
• 5+ years of related professional experience