Student Success Systems Manager

Jacksonville, United States

Department

Registrar's Office

Compensation

$90,000.00 to Negotiable Annual

Primary Purpose

The Student Success Systems Manager will serve as the Slate Captain - the primary functional and technical expert - for the Slate CRM admissions instance and is a key member of the Student Success Operations team. This role leads the design and implementation of recruitment and enrollment processes across units, driving continuous improvement and effective communication. Through strategic use of technology, the position enhances the student experience, streamlines workflows, ensures data integrity, and supports institutional goals through collaboration and analysis.

Job Function

Serve as the Slate CRM lead for managing system configurations, workflows, and integrations.
Collaborate with enrollment services units to identify opportunities for process improvement and implement technology-driven solutions.
Maintain and enhance Slate portals, forms, events, communications, and data flows to support student success and enrollment operations.
Ensure data integrity and compliance with university data governance policies through regular audits and quality control processes.
Liaise with IT and other campus stakeholders to support system integrations between Slate and the Student Information System (SIS).
Provide technical support, training, and documentation for Slate users within the University.
Monitor system performance and proactively identify and resolve issues to ensure optimal functionality.
Stay current with Slate platform updates, best practices, and community resources to continuously improve system usage.
Participate in cross-functional meetings and committees to align system capabilities with institutional goals.
Document business processes, system configurations, and operational procedures for internal reference and training.
Assist with data imports, exports, and reporting needs to support enrollment and student success initiatives.
Support strategic planning and project execution related to CRM enhancements and operational improvements.
Perform other duties as assigned to support the mission of the Office of the Registrar and Student Success Operations.

Marginal Function

Participate in commencement-related activities

Required Qualifications

Master's and 1+ years of relevant experience or Bachelor's degree and 3+ years of relevant experience. Or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219.

Department Requirements:

Advanced experience managing systems/CRMs (Slate CRM expertise required)
Extensive experience with systems operations, database management, and process development, especially as they relate to ERP and CRM systems.

Experience working with various databases and office applications including Microsoft Office.

Strong problem-solving skills and knowledge in areas such as business process design and business operations.

Ability to work independently as well as part of a team.

Excellent written and verbal communication skills, including the ability to effectively communicate technical information to non-technical personnel.

Project management and organizational skills and the ability to work well under pressure, prioritizing work and meeting deadlines.

Must have capability to multi-task and maintain high attention to detail.

Demonstrated successful ability to collaborate and build strong effective working relationships across departments/offices.

Preferred Qualifications:

Significant experience working in higher education, business, operations or related field.

Experience working in an admissions or enrollment area with knowledge of admissions policies, procedures, and terminology.

Experience as a functional lead on an implementation project for an enterprise level software.

Statement(s) of Understanding

This position requires a background check. In conjunction with the University's policy, this position may also require a credit check.

The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator

Equal Opportunity

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.

Carnegie

UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.

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