Senior Human Resources Business Manager

Overview

The Network Wireless Service (NWS) Sr. Human Resources Business Manager (SHRBM) provides strategic and tactical HR support to business units. This role partners with executives to align human capital programs with organizational goals, driving performance, engagement, and cultural alignment.

The SHRBM manages generalist responsibilities including workforce planning, talent management, employee relations, organization design, change management, and executive communication. Data analysis and storytelling are key to delivering strategic messaging.

Core Values

Confidentiality, Trust, and Influence are essential for successful HR execution. Collaboration, listening, and personal influence drive business decisions through data-driven insights.

Diverse SkillsFunctional Scope

• Analyze Human Resource and Business Trends
• Executive Presentation
• Benefit Administration Partner
• Optimize Organizational Effectiveness
• Compensation DesignBenefits
• Performance Management
• Compliance Management
• RecruitmentHiring Talent Preparation
• Develops Human Resource Strategy
• Strategic PartnershipAdvisory
• Drive Talent Management
• Tactical Execution
• Employee Relations
• Training and Development
• Executive Communication

Key Responsibilities

Employment EngagementCulture

• Design and deliver engagement strategies with Marketing and Communications.
• Cultivate a high-performance, values-driven culture.
• Use employee feedback to drive improvement initiatives.

Strategic Partnership

• Develop and implement HR strategies with executive leaders.
• Provide counsel on workforce optimization and talent development.
• Lead change management during Merger 2.0.

Talent Management

• Identify talent needs and build leadership pipelines.
• Drive performance management processes.
• Support feedback and performance enrichment plans.

Organization Development

• Conduct assessments and provide data-driven recommendations.
• Facilitate leadership development and coaching.
• Advance leadership capability and agility.

Team PartnershipEmployee Relations

• Handle complex employee relations issues.
• Ensure policy alignment with best practices and regulations.
• Mentor Generalists and Business Partners.

HR MetricsAnalytics

• Define and track HR KPIs with the CPO.
• Use analytics to inform strategic decisions.
• Present insights using storytelling and executive presentations.

Qualifications

Skills and Competencies

• Strong business acumen and strategic HR translation.
• Exceptional executive presence and communication.
• High integrity and discretion.
• Influence and credibility with senior leadership.
• Expertise in talent management and organizational design.
• Proficiency in HR technology and analytics.

Education

• Bachelor's degree in HR, Business Administration, or related field.
• Master's or MBA and SHRM certification required.

Experience

• 10+ years of progressive HR experience.
• 5+ years as a business partner or executive HR role.
• Experience in complex, matrixed environments.

KPI Proficiency

• Recruitment Funnel Effectiveness
• Interview to Offer Ratio
• Employee Referral Rate
• Net Promoter Score
• Job Satisfaction Ratio
• Compliance Audit Score
• Leadership capability and bench strength
• Workforce strategy alignment

Summary

The Sr. Human Resources Business Manager (SHRBM) provides strategic and tactical HR support to help business units and HR organizations achieve their goals through effective HR strategies.