Senior Human Resources Services Specialist

ABOUT THE COMPANY

AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.

JOB PURPOSE

The Senior Human Resources Services Specialist at Azadea's Business Services is responsible for providing HR expertise and leading initiatives that enhance the efficiency and effectiveness of HR services. He/she contributes to strategic HR projects and ensures that HR services meet the organization’s evolving needs while maintaining high standards of compliance and employee engagement.

RESPONSIBILITIES

• Provide HR guidance and support to line managers and employees on HR matters, ensuring that HR practices are aligned with business goals and legal requirements.
• Serve as a trusted resource for addressing intricate employee relations issues and policy interpretations.
• Contribute to the review, enhancement, and implementation of HR policies and procedures, ensuring they are current, effective, and aligned with best practices. Work closely with HR leadership to roll out new policies and provide training and resources to ensure successful adoption across the organization.
• Oversee the recruitment and selection process for key roles, ensuring that hiring practices are efficient, fair, and aligned with the organization’s strategic priorities. Conduct interviews for senior or specialized positions, ensuring a rigorous selection process that attracts high-caliber candidates.
• Provide support to line managers to ensure effective performance evaluations and the development of employee growth plans.
• Identify training needs and work with the Talent Management and Development teams to design and implement programs that build skills and competencies across the organization. Ensure that training initiatives align with both employee career development and organizational objectives.
• Actively promote an open-door policy and facilitate clear, effective communication between employees and management. Handle complex employee relations issues, providing mediation and conflict resolution to maintain a positive work environment.
• Gather, analyze, and report on key HR metrics, providing insights and recommendations to HR leadership.
• Ensure HR activities comply with local labor laws and organizational policies. Identify potential HR risks and work proactively to mitigate them, maintaining a compliant and ethical HR environment.

LANGUAGE & TECHNICAL SKILLS

Language Proficiency

• Fluency in English.
• Fluency in French is a plus.

Technical Skills

• Proficiency in MS Office.

EDUCATION

Bachelor’s degree in Human Resources, or a related field.

EXPERIENCE

Four to six years of experience in a similar role.

BEHAVIORAL COMPETENCIES

Manages Complexity

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, quickly determines the most critical data and focuses analysis there; recognizes even subtle symptoms that indicate problems; probes deeply for root causes; uses systematic problem-solving methods. well.

Plans and Aligns

Plans and prioritizes work to meet commitments aligned with organizational goals. For example, outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.

Ensures Accountability

Holds self and others accountable to meet commitments. For example, accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others.

Communicates Effectively

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.

Instills Trust

Gains the confidence and trust of others through honesty, integrity, and authenticity. For example, acts consistently with the organization's policies and practices. Shows honesty and candor when working with others. Honors agreements and meets commitments.

Azadea Group is an Equal Employment Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.