Senior Insights Specialist [T500-19932]

About Delta Tech Hub:

Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.

Primary Functions:

• Provide insights and help drive strategy for Digital organization through ad hoc analyses, storytelling, and presentations
• Communicate and simplify technical analyses to non-technical business audiences, providing them with levers to act upon
• Leverage business intelligence tools when needed, such as SQL / SAS, Hyperion/Brio, Excel, and Tableau, to measure KPIs, find trends, and identify opportunities to optimize revenue performance
• Using tools such as Quantum Metric and Adobe Analytics / Adobe Customer Journey Analytics, support digital product teams in deriving insights and problem-solving
• Develop strategic and tactical plans to increase revenues, reduce costs, shift channel share, and improve business processes both within and across multiple departments
• Participate in cross-divisional strategic meetings to share key findings
• Support weekly, monthly or ad hoc/ongoing performance reporting

What you need to succeed (Minimum Qualifications):

• Bachelor's degree in Computer Science, Computer Information Systems or BE / B Tech or ME / M Tech, preferably in a technical or scientific field
• 3-6 years of work experience in Business, Marketing, Operations Research, Finance or Economics required.
• Possessing intellectual curiosity
• Proficiency with Tableau or Power Bi for advanced visualization. Experience with product analytics tools such as Adobe Analytics and/or Customer Journey Analytics and session replay tools such as Quantum Metric.
• High attention to detail, solution-oriented and capable of meeting or exceeding deadlines in a fast-paced environment.
• Excellent presentation/communication/storytelling skills are required
• Embraces diverse people, thinking, and styles

What will give you a competitive edge (Preferred Qualifications):

• Airline experience is strongly preferred. Prior experience with Delta or other airline or Hospitality data a plus
• A data analysis background with proficiency in SAS, SQL, or Hyperion/Brio; building and maintaining Tableau dashboards Working knowledge of statistical/machine learning tools (e.g., R, scikit-learn)
• Self-motivated and take pride in building great products for key stakeholders.
• Resourceful in finding the data and tools you need to get the job done.
• Not afraid to ask for help when you need it or help teammates when they need a boost.