Senior Instructional Designer

About Lowe’s
Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

About Lowe’s India

Lowe’s India, the Global Capability Center of Lowe’s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe’s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India

About the Team

Team directly supports the Associate Learning & Development team at SSC-M. Providing content development support and maintenance of courseware as required.

Job Summary:

The primary purpose of this role is to consult with business partners and learning peers to design and develop learning solutions tied to business strategies that met or exceed organizational objectives. This includes responsibility for understanding root cause business issues, facilitating conversations with Subject Matter Experts (SMEs), determining appropriate learning modalities, project planning and developing complex, blended learning solutions. Specifically, this role will support the development of technology-focused curricula inclusive of highly technical content for Lowe’s Tech associates, as well as global AI, data, and digital fluency content for the enterprise. This role is critical to Lowe's because it ensures Lowe's associates are equipped with the confidence and competence to serve Lowe's customers.

Roles & Responsibilities:

Core Responsibilities:

• Develops instructional training delivery methods (i.e., in-person, online, self-service) and mediums such as audio-visual materials, production videos, instructor guides, and curriculum, as appropriate
• Independently works with subject matter experts (SMEs) and key stakeholders to understand needs, create design documents, and gather insights that will ultimately impact the effectiveness of the learning solution
• Gain indepth knowledge about the businesses for which they create content
• Develops exercises, micro-learning, job aids, assessment questions, and other methods of learning including social or connected learning strategies independently without any review support from the lead
• Creates overlays using tools like WalkMe or Whatfix
• Develops simulated safety training
• Advises on technological learning solutions and methodologies to enhance the efficiency and effectiveness of learning programs
• Manage create project plans ensuring optimal use of available resources.
• Uses instructional design methodology to design and develop blended learning solutions
• Creates modes of assessment, such as tests or quizzes, to measure the effectiveness of training solutions
• Elevates risks and proposes mitigation strategies to meet timelines

Years of Experience:

• Overall L&D experience of 4-6 years, out of which at least 3 years in Instruictional Design role.
• Experience in establishing credibility with Learning Consultants, Managers and SMEs.
• Exceptional stakeholder management and cross-functional skills.
• Strong interpersonal and communication skills.
• Ability to bring innovative Learning & Development ideas and proposals to the team that can improve associate career development.
• Self-starter, ability to learn fast and contribute.
• Ability to build strong organizational knowledge and understanding of the current gaps within capability development.
• Shares our values, and work in accordance with those values.

Education Qualification & Certifications (optional)

Required Minimum Qualifications:

• Candidate must have completed their graduation. A degree in HR/Learning would be preferable
• Certifications in Instructional design would be an added advantage

Skill Set Required:

Primary Skills (must have)

• Instructional Design (this includes developing training materials and content, online/e-learning modules, instructor-led materials, job aids, online tutorials, multimedia products (video, graphic, audio) and other training assets)
• WalkMe
• Adobe Creative Cloud
• Articulate 360 Studio/Rise
• Axonify
• Experience with video production/editing

Secondary Skills (desired)

• Workday Learning
• AI Avatar and Voice Technology (i.e. Synthesia, Heygen, WellSaid)
• Experience designing training utilizing Agile frameworks and methodologies (e.g. scrum and kanban)

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.