Senior Internal Communications Specialist

The Sr. Internal Communications Specialist utilizes seasoned subject matter expertise to develop and execute strategic communication strategies across executive, line of business, and crisis management functions to support organizational objectives. This position analyzes data, identifies messaging requirements, recommends specialized communication solutions, and provides insights to manage internal KWRI and field leadership communications across various channels in partnership with KWRI executive leadership, HR, and change management teams.
The Sr. Specialist leverages insights and expertise to refine strategies and create clear, compelling messaging across various channels, ensuring employees are informed, engaged, and aligned with the company’s mission and objectives.

• 2026 & 2025 Best Places to Work (Glassdoor)
• 2026 & 2025 Best Place for Working Parents® (Best Place for Working Parents®)
• 2025 America's Most Admired Workplaces (Newsweek)
• 2025 Top Franchises for Women (Franchise Business Review)
• 2025 Best-Led Companies (Glassdoor)

• Utilizes advanced subject matter expertise to plan and deliver tailored communication strategies and content in partnership with business unit leaders to support specific departmental goals, updates, and initiatives, fostering a cohesive, unified company voice across all teams
• Develops high-quality written and visual content, such as newsletters, memos, videos, and high-impact messages for internal KWRI communications and field leadership audiences that align with company vision and priorities
• Provides recommendations for high-impact messages, presentations, and announcements to senior leadership that foster transparency and trust
• Creates and implements communication plans alongside HR and change management teams regarding updates to policies, benefits, employee engagement, and KWRI software and services
• Analyzes and evaluates the effectiveness of communication efforts by tracking key metrics, gathering feedback, and adjusting strategies to improve engagement and reach
• Manages proactive and reactive internal messaging for crisis communication response
• Advises executives on effective employee communication during organizational change or emergencies
• Evaluates industry trends and assesses the effectiveness of communication strategies
• Oversees multiple internal communication channels to ensure effective message delivery

Other

• Provides guidance on cross-functional projects where advanced subject matter expertise is needed

Minimum Requirements

• Bachelor's degree in Communications, Journalism, Public Relations, or Business. Four (4) years of relevant education and work experience may be substituted for degree
• Minimum of five (5) years of specialized experience in internal communications, employee engagement, and/or corporate communications
• Expertise in executive communications and handling sensitive or complex messaging
• Strong project management skills with the ability to manage multiple priorities
• Exceptional written and verbal communication skills
• Proficiency in digital communication tools and platforms
• Ability to work independently and collaboratively
• Advanced skills in Microsoft PowerPoint
• Polished and professional demeanor
• Proficiency in HubSpot and Google Workspace productivity tools
• Advanced knowledge of industry developments, techniques, and trends
• This position is based at our Austin, TX headquarters. and is a hybrid role. Typically working Monday-Thursday in-office, and working from home on Fridays. Schedules may vary based on business requirements

Preferred Requirements

• AP style writing and editing experience, strong interpersonal skills, and the ability to manage multiple deadlines
• One or more years of experience utilizing Canva

• Sitting
• Keyboarding
• Viewing computer monitor

The salary range for this role is between $80,000-$85,000 per year, based on experience. This position is bonus eligible. We offer a full suite of benefits, including but not limited to Medical, Dental, Vision, and 401k, along with PTO and floating holidays.